Technical Report Analyst

Aston Carter•Torrance, CA

9d•$26 - $30•Onsite

About The Position

The Technical Report Analyst supports dealership technicians by handling technical cases, analyzing call data, and identifying trends and recurring issues in the market. This role suits someone who enjoys analytical work, problem solving, and continuous learning, and who can use Excel and critical thinking to resolve complex, unfamiliar problems. Deep automotive or OEM experience is not required, but a strong aptitude for data analysis, logical reasoning, and structured processes is essential.

Requirements

Strong proficiency in Microsoft Excel, including the ability to analyze data, create charts, and report on trends.
Ability to think logically and work through unfamiliar and complex problems using critical thinking.
Comfort asking questions, challenging assumptions, and seeking clarification to fully understand issues.
Clear written and verbal communication skills for documenting cases and explaining technical information.
Willingness to follow structured processes and contribute to their continuous improvement.
Curiosity and accountability when troubleshooting technical issues and analyzing data.
Experience handling technical cases in environments such as technical support, help desk, IT support, or call center escalation roles.
Ability to work with call or ticket data and create reports that highlight key metrics and recurring issues.

Nice To Haves

Exposure to diagnostic tools or software used in technical or automotive environments.
Familiarity with automotive systems, electronics, or networking concepts.
Experience with hardware troubleshooting, including cables, interfaces, and peripherals.
Background in administrative or reporting tools that support data analysis and documentation.
Experience working in a call center or support environment where structured workflows and documentation are critical.

Responsibilities

Handle technical cases from a call center that supports dealership technicians, providing clear guidance and issue resolution.
Use knowledge bases and documented procedures to assist with dealer software installation issues and related technical questions.
Ensure that escalated dealer calls include all required supporting documents and information for efficient follow-up.
Follow established workflows to report and track issues with various suppliers, maintaining accurate records of cases and outcomes.
Produce monthly reports that track call volumes, trends, and recurring problems, using Excel to analyze data and create charts.
Identify patterns in call or ticket data and communicate insights that can improve processes, tools, and customer support.
Occasionally assist with software validation work on vehicles, supporting testing and documentation activities as needed.
Collaborate with colleagues to refine and improve structured processes, suggesting enhancements based on data and observations.
Communicate clearly in writing and verbally when documenting issues, reporting findings, and interacting with technicians and internal stakeholders.
Apply curiosity and accountability when troubleshooting, thoroughly investigating root causes and following issues through to resolution.