Technical Analyst

Scentsy Inc•Meridian, ID

About The Position

Scentsy is looking for a Technical Analyst to research, define, develop, and support system solutions; write and maintain SQL scripts; and diagnose and troubleshoot issues and defects. The Technical Analyst acts as a key member of an Agile team focused on deploying innovative technology solutions for a wide range of end-users, and is expected to use AI-assisted development tools to work efficiently while applying sound judgment to review and validate AI-generated output.

Requirements

Bachelor’s degree in Computer Information Systems, Computer Science, or closely related field
Experience developing queries and stored procedures using SQL Server Management Studio (SSMS) or a comparable relational database platform
Experience writing, debugging, and maintaining code in one or more programming or scripting languages (e.g., C#, Java, Python, JavaScript)
Experience with data structures from custom-built systems
Hands-on experience with AI-assisted development tools (e.g., GitHub Copilot, Claude, Cursor) for code generation, debugging, and testing
Experience working in JIRA (or comparable issue-tracking tooling) to manage tickets, sprints, and Agile workflows
Familiarity with version control systems such as Git
Strong interpersonal skills with the ability to communicate clearly with technical and non-technical audiences
Ability to manage multiple competing tasks and deliverables effectively
Strong analytical thinking and problem solving-skills
Familiarity with modern software development workflows, including version control, code review, and CI/CD practices
Ability to use AI-assisted development and analysis tools effectively and responsibly, applying sound judgment to verify and validate AI-generated code and recommendations
Clear and direct written and verbal communication skills
Ability to function independently as well as collaboratively in a team-oriented environment
Ability to acquire a working knowledge of any software applications applicable to the position
Exhibit knowledge of project management methodologies, milestones, and deliverable management within an Agile and Sprint framework

Nice To Haves

Experience extending JIRA with ScriptRunner and Forge apps preferred
AWS Cloud Practitioner Certification preferred

Responsibilities

Identify, triage, troubleshoot, and fix system issues
Define technical system requirements, collaborating with other teams as needed
Respond to and escalate critical issues where appropriate
Provide status updates and resolutions to IT leadership
Prioritize reported defects and route issues to the appropriate resources for resolution
Write, optimize, and maintain SQL (Structured Query Language) scripts, queries, and stored procedures to correct data issues, support reporting, and validate data integrity where these cannot be addressed by existing applications
Review and validate AI-generated code, scripts, and recommendations for accuracy, security, and quality before they are committed or deployed
Build and maintain scripts and lightweight tools (e.g., Python) to automate recurring tasks, transform data, and support integrations between systems
Create, refine, and manage work in JIRA, including authoring and grooming tickets, maintaining sprint boards and workflows, documenting clear acceptance criteria, and keeping ticket status current
Analyze root cause factors with investigative system tools, including reading code, that prevent production systems and processes from being highly reliable, accurate, and efficient
Identify patterns in repeating system issues and escalate unresolved problems promptly and effectively while communicating patterns clearly and effectively with IT leadership
Participate in daily stand-ups by verifying ticket progress and resolving questions or concerns from the development community
Develop and maintain strong working relationships with cross functional teams
Anticipate needs and organize and prioritize requests to ensure the success of multiple team initiatives in a timely manner
Perform all other assigned tasks and requirements as needed