Technical Repair Coordinator

Celeros Flow Technology•Baton Rouge, LA

18h•$80,000 - $85,000•Onsite

About The Position

The Technical Repair Coordinator acts as the liaison between the customer, sales, vendors, engineering, and production. This role determines and provides detailed cost summaries and quotations for repair jobs in the service center and coordinates repair by providing work instructions that include all pertinent information needed to process the repair through the service center.

Requirements

Must be organized, detail-oriented, very computer literate, with multitasking capability.
Strong interpersonal and analytical skills.
Excellent verbal and written communication skills, including diplomacy and negotiation skills.
Solid knowledge of all manufacturing and shop processes related to repair of pumps and manufacturing of pump parts and/or closely related equipment.
Proficiency with Microsoft Outlook, Excel, Word, and PDF editors such as Adobe or Nuance.
Bachelor’s Degree in Mechanical Engineering, strongly preferred, or equivalent education
5+ years’ experience in a service center, production control, or manufacturing environment. Preferably rotating equipment.

Nice To Haves

Project Management experience is a plus, but not required.
Experience with SAP preferred, but not required.

Responsibilities

Ensures order execution complies with customer needs and customer contract requirements.
Acts as point of contact in the service center for technical and commercial customer communications, regularly keeps customers updated on order status.
Collaborates with Shop Superintendent/Shop Personnel and Engineering (as necessary) to develop repair strategies, work scopes, parts lists, and production requirements.
Completes disassembly, inspection, repair, and assembly work instruction packages (Work Orders, Prints, Procedures, Inspection forms, etc.).
Generates written Work Scope and calculates costs for materials, labor, and outsourced activities.
Engages with 3rd party vendors to obtain price and lead time for parts and services, and acts as liaison for technical questions and issues.
Prepares Inspection Reports and Repair Quotations
As applicable, acts as service center buyer for order-specific items: Procures required materials, services, and equipment and tracks as necessary to ensure on-time delivery.
As applicable, provides direction and definition to other service center personnel for purchase of order-specific items.
Compiles and prepares As-Built Documentation Packages
Monitors all external and internal order activities related to component/assembly completion for on-time delivery.
Updates internal WIP tracking tools and participates in shop floor planning sessions to ensure customer technical and delivery requirements are met.
As applicable, prepares and coordinates all inbound/outbound shipping-related tasks required for the final transportation of product from/to the customer.
As required, oversees the management of order-related inventory materials and reconciliation/reporting of physical inventory and production data.