Repair Coordinator

Beusa Energy, LLC • The Woodlands, TX

5d • Onsite

About The Position

The Repair Coordinator is responsible for managing and tracking repair activities from initiation to completion, ensuring timely service delivery and customer satisfaction. This role serves as the central point of contact between customers, technicians, and internal teams, coordinating logistics, documentation, and communication related to repair operations.

Requirements

• Must be legally authorized to work in the United States without the need for sponsorship.
• Must be at least 18 years of age or older.
• Successfully passes all applicable general pre-employment testing including but not limited to: background check, pre-employment drug screening, pre-employment fit tests, pre-employment aptitude and/or competency assessment(s).
• Daily overtime required and in person, predictable attendance in The Woodlands, TX (if applicable).
• Valid U.S. Driver’s License required.
• Most employment is contingent upon meeting company driving standards, including 3-year U.S. driving history and an acceptable Motor Vehicle Record (MVR) in accordance with Company policy.
• 2+ years of experience in service coordination, repair operations, or administrative support.
• Strong organizational and time management skills.
• Proficiency in service management software and Microsoft Office Suite.
• Excellent communication and customer service skills.
• Ability to multitask and work in a fast-paced environment.

Nice To Haves

• Associate or bachelor’s degree preferred.
• An equivalent combination of education, specialized training, and relevant professional experience may be considered in lieu of a formal degree.
• Experience in a technical or manufacturing environment preferred.
• Familiarity with ERP or CRM systems preferred.
• Basic understanding of repair workflows and parts management preferred.

Responsibilities

• Receive and process repair requests, ensuring accurate documentation and timely response.
• Coordinate repair schedules with technicians, service teams, and external vendors.
• Track repair progress and update internal systems with status changes and completion details.
• Communicate with customers regarding repair timelines, updates, and issue resolution.
• Maintain records of repair history, parts usage, and service outcomes.
• Collaborate with inventory and procurement teams to ensure availability of required parts and materials.
• Generate reports on repair metrics, turnaround times, and service performance.
• Support warranty claims and ensure compliance with service agreements and policies.
• Identify process improvement opportunities to enhance repair efficiency and customer experience.
• Perform other related duties as assigned to assist with successful platform operation, development, and business continuity.

Benefits

• The Company is committed to the cause of equal employment opportunity for all employees and applicants, thus abiding by all applicable state and federal laws. Our practices regarding employment, job promotion, compensation, training, and termination do not discriminate on the basis of race, color, religious creed, age, sex, national origin, veteran's status, disability, pregnancy, genetic information, or any other legally protected status.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED