Service & Repair Coordinator

PCB Piezotronics, Inc.•Cincinnati, OH

17h•Onsite

About The Position

The Service and Repair Coordinator supports efficient operations of The Modal Shop’s technical service department by managing administrative and logistical aspects of service and repair activities. The role plays an integral part in the end-to-end process of service orders, from quotation generation to documentation and post-service communication. Collaboration across internal teams—including Production, Engineering, Sales, and Order Fulfillment—is essential to success in this position.

Requirements

High School Diploma or equivalent
3 or more years of related experience in customer service or Associates degree with at least one year of customer service experience.
Proficient with Microsoft Office.
Ability to interface with cross-functional teams including Engineering, Operations and Sales.
Qualified candidates must be legally authorized to access controlled technology prior to beginning work.

Nice To Haves

Customer service experience in a manufacturing or technical environment preferred.

Responsibilities

Prepare and maintain service and repair quotations using TMS CRM tools; manage follow-ups and activity status within system guidelines.
Record and document all relevant service information accurately in the TMS CRM system.
Coordinate service activities and act as liaison between technical departments to ensure timely execution of service and repair jobs.
Track incoming requests related to quotations, and route technical queries to subject matter experts when escalation is necessary.
Organize and deliver required technical and safety documentation associated with each service order.
Monitor and provide updates on the progress of service orders, including coordinating with the internal logistics team to manage outbound communication and return shipments.
Execute contract reviews following defined internal procedures to ensure customer and compliance standards are met.
Assess and prioritize incoming returns; initiate operational checks and repair paperwork prior to routing hardware to product groups or sales teams.
Investigate service-related issues, propose corrective actions, and compile internal reports for quality improvement and management review.
Perform other duties and operational needs to contribute to the overall efficiency of The Modal Shop's Service team.