Technical Quality Manager Prebiotic Fibers- H&W - Kennesaw, GA
About The Position
The Technical Quality Manager role within the ADM Technical Center is an experienced role that has technical oversight for quality related matters relating to the supported business products, currently including Fibersol. Daily execution includes customer quality activities: Customer Requests, Complaint Resolution and response, creation, and management of technical and customer related documentation, tracking and reporting of customer metrics, and Salesforce management. This role will act as the liaison between ADM and customers on all complex documentation requests, functional and analytical issues, and provide counsel to multiple functional teams that develop, produce, market, sell, transport, and store ADM products. This position exhibits expert competence and is likely to be contacted regarding all aspects of quality support for the commercial, sales, customer service, and production teams when necessary. Direct interaction with existing and potential ADM customers is expected. Introduction, participation and adhering to existing processes as well as creation and implementation of activities to support improvement opportunities are necessary to ensure that best in class customer satisfaction is obtained. Technical Quality personnel assists with complex reviews/risk assessments in Raw Material approvals for Health and Wellness platform, plays a lead role in the innovation quality for new products and ensures existing products maintain the necessary testing information for market placement (GRAS, Countries of Sale etc). Role responsibilities will increase in complexity as knowledge and understanding is gained at product and service levels. This position reports to the Global Director of Quality Health and Wellness.
Requirements
- Bachelor’s degree in science-related field
- Minimum 10 years of a mixture of technical, quality, and regulatory services with experience in Biotics/Health and Wellness platform preferred
- PCQI Trained
- Excellent written and verbal communication skills with developed interpersonal skills
- Ability to articulate complex regulations into common user language procedures and requirements
- Ability to travel
- High regard for accuracy and attention to detail
- Independent troubleshooting and ability to work without direct supervision
Responsibilities
- In depth knowledge and understanding of functional prebiotics
- Comprehensive understanding of global regulations as related to supporting products with a proactive approach on current regulatory climate and ability to liaison with ADM regulatory team for guidance on regulatory matters
- Partner with Plant, R&D, Marketing/Commercial, Sales, Regulatory to ensure product compliance during new product introductions, up to and including tech transfer and supporting documentation and procedures
- Write, own, and manage product/program statements of guaranteed compliance and manage distribution of product information to customers through various communication mediums
- Collaborate with Customer Quality and Production Quality to ensure customer, quality, regulatory and production expectations are understood
- Assist in initiation and implementation of the preparation of new or revised product specifications, process parameters, and procedures.
- Content owner for safety data sheets, labels, and other technical information
- Drives the development and execution of H&W “traded goods policy”/”Buy-resell”, ensuring the proper coordination across ADM nutrition quality peers
- Play an active role in the co-manufacturing selection, evaluation, and phase-in process for both existing and new products across the full H&W portfolio
- Monitor products and processes run in third-party facilities for conformance to H&W standards, ensuring (directly or through the team) prompt and thorough investigation when overall quality compliance may be compromised
- Act as food safety and quality SME for the design and installation of new processes and/or equipment (with a particular focus on Capex)
- ADM representative for industry associations respective to business markets supported
Benefits
- medical/Rx
- dental
- vision
- on-site wellness center access or gym reimbursement
- flexible spending accounts
- health savings account
- 401(k) with matching contributions and cash balance plan
- discounted employee stock purchasing program
- life insurance
- disability
- workers’ compensation
- legal assistance
- identity theft protection
- Employee Assistance Program (EAP)
- Employee Resource Groups (ERGs)
- Colleague Giving Programs (ADM Cares)
- Paid time off
- paid holidays
- Adoption assistance
- paid maternity and parental leave
- Tuition assistance
- Company-sponsored training and development resources, such as LinkedIn Learning, language training and mentoring programs
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What This Job Offers
Job Type
Full-time
Career Level
Senior
