Technical QA Analyst II

Judi Health • Charlotte, NC

2d • Hybrid

About The Position

Judi Health is a health technology company providing benefit administration solutions to employers, unions, health plans, and government entities. Judi Health replaces fragmented, outdated systems with the industry's first Unified Claims Processing™ architecture, seamlessly consolidating pharmacy and medical benefit administration on a single, secure platform. By delivering true price transparency, eliminating unnecessary middleman fees, and leveraging advanced AI-powered care delivery, Judi Health helps clients achieve unprecedented operational efficiency and service levels. At Judi Health, we're deploying the infrastructure our country needs to deliver the healthcare we all deserve. We are the intelligence platform powering benefits plans for millions of Americans and proudly leading the next generation of care. The Technical QA Analyst II is a critical contributor to delivering high-quality products within the Capital Rx JUDI platform, aligning with business goals and exceeding user expectations. Working closely with Product Managers, engineers, and stakeholders, this role ensures the seamless execution of the product roadmap by proactively identifying and resolving technical issues, validating functionality, and enhancing user experiences. This role combines a detail-oriented approach to quality assurance with a collaborative mindset to drive operational efficiency, support clinical programs, and deliver innovative solutions that benefit all Capital Rx members and clients. A strong technical aptitude and ability to deeply analyze system behavior are essential.

Requirements

• Bachelor's degree strongly preferred in Computer Science, Information Technology, or a related field.
• 3+ years of experience in a QA Analyst, Software Engineer, Business Analyst, or related role.
• Proficiency in Python
• Strong SQL experience; familiarity with SQLAlchemy is preferred.
• Experience with logging and monitoring tools such as CloudWatch, Datadog, or New Relic.
• Familiarity with Agile methodologies and workflows.
• Experience with GitHub or similar source control repositories.
• Excellent communication and collaboration skills, with the ability to translate between technical and non-technical audiences both verbally and in writing.
• Strong analytical and problem-solving skills with attention to detail and QA principles.

Nice To Haves

• Experience with Infrastructure as Code (IaC) tools like Terraform or CloudFormation.
• Knowledge of API testing methodologies.
• Experience with CI/CD pipelines.
• Understanding of data warehousing concepts.
• Experience in the PBM space.

Responsibilities

• Identify, investigate, and triage technical issues within the JUDI tech stack (specifically focusing on [Specify Key Technologies - e.g., Python/Django, PostgreSQL, AWS services]).
• Conduct thorough root cause analysis, utilizing logs, database queries, and system monitoring data to pinpoint the source of problems.
• Monitor and analyze system logs (e.g., using CloudWatch, Datadog, or New Relic) to validate application functionality, identify performance bottlenecks, and proactively detect anomalies.
• Develop and maintain dashboards to visualize key system metrics.
• Utilize SQL to query and analyze data within the JUDI database (PostgreSQL preferred).
• Develop and execute complex queries to investigate data discrepancies, identify trends, and support troubleshooting efforts.
• Collaborate with the engineering team on the support and monitoring of AWS services utilized within the JUDI platform (e.g., EC2, S3, Lambda, RDS).
• Assist with troubleshooting issues related to these services.
• Collaborate with Product Managers and engineers to understand business requirements and translate them into actionable test requirements and test plans.
• Participate in sprint planning and daily stand-ups.
• Conduct thorough QA tasks, including ticket review, refinement, testing (manual and potentially exploratory), and bug identification.
• Partner with the scrum team to manage backlogs, refine tickets, and support roadmap development.
• Assist with UAT testing, stakeholder communication, and documentation to align team efforts with business goals.
• Ensure adherence to company policies, including timely reporting of noncompliance.
• Responsible for adherence to the Capital Rx Code of Conduct including reporting of noncompliance.

Benefits

• Equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, medical condition, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level