Technical Analyst II

C Squared Systems LLC • Auburn, NH

4d • Onsite

About The Position

C Squared Systems is currently seeking a Technical Analyst II to join our team. The successful candidate will be expected to handle requests to the technical support team. This candidate will be required to coordinate communication between both internal/external customers, and other teams within the company to resolve technical issues. This may include initial testing, follow-up testing and ongoing troubleshooting of issues. If immediate resolution is not accomplished, coordinating with the team manager(s) to have the issues assigned to the appropriate team member. Candidates for this position must demonstrate proficiencies in all requirements listed and be motivated to advance their career in a technical role.

Requirements

• Multitask and prioritize work based on goals, objectives, and deliverables.
• Ability to use a Linux command line interface (CLI) to navigate directories and view logs.
• Strong networking and troubleshooting skills (IP/subnets, ping/trace, nmap, ARP).
• Proficiency with office suites (Microsoft Office, Libre Office, Open Office).
• Advanced knowledge of TCP/IP, SNMP, FTP, Telnet, SSH, HTTP, HTML, MySQL.
• Experience with programming/scripting languages (PHP, shell).
• Develop and execute basic (possibly in-depth) SQL scripts.
• Strong technical analysis, investigation and problem-solving abilities.
• Excellent written/oral communication and organizational skills.
• Flexibility and stress tolerance are key in this role.
• Previous IT and/or software helpline experience required.
• Understanding of the Linux command line interface.
• Self-motivated and the ability to work effectively with minimal to no supervision.
• Associate degree in Computer Science, related field, or equivalent work experience.

Responsibilities

• Meets goals and objectives defined by leadership.
• Field requests in a professional and courteous manner within required response times.
• Perform remote troubleshooting directly with the customer, internal teams, and vendors.
• Log and manage issues within various ticketing systems.
• Provide summary of work done upon completion of task.
• Work well within a team setting, using peer resources, and self-research.
• Act as a resource for the team to develop and implement best practices and procedures.
• Handle customer personally identifiable information (PII) in a security conscious manner.
• Monitor systems and take remedial action as needed or escalate based on alarm severity.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree