Technical Business Analyst II

Jack Henry•Overland Park, KS

1d•Hybrid

About The Position

At Jack Henry, we’re redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people inspired innovation, empowering financial institutions to deliver seamless, secure, and human centered experiences. We deliver cutting-edge solutions that are paving the way for the next generation of digital banking and payments. Symitar Project Implementations is looking for a customer focused, detailed oriented individual to join the team. You must be a self-starter and can manage multiple projects at once. You will be responsible for working with credit union staff to implement Integrated Solutions and core module products and processes.

Requirements

Minimum of 5 years of work experience in a financial institution or FinTech.
Minimum of 2 years of ACH experience.
Minimum of 2 years of Symitar experience.

Nice To Haves

Previous work in application analysis/product management
Strong knowledge of Jack Henry products, equivalent competitor products, and understanding of application functions.
Strong computer skills and knowledge of information systems.
Strong business operations including concepts, structures, etc.
Strong organizational skills.
Strong ability to analyze/convert customer information and processes for setup in Jack Henry system. Analyze business information and processes.
Ability to communicate complex information in user-friendly terms.
Strong ability to work within a deadline-driven environment.

Responsibilities

Analyzes the customer’s existing products/processes and consults with customer to map existing system to the JH product.
Prepares the customer for the installation, takes the customer through the installation process, and provides training or support to the customer post-installation.
Oversees/performs system set-up for customers (i.e., parameter set-up, creates job files for processing, etc.). Ensures related business processes will run on software.
Provides software support/guidance by answering questions on functions, features and usage of software products. Support will be remote.
Communicates the customer’s needs/expectations with programmers, other team members, and team leader.
Maintains effective communication with customers throughout entire project/case.
Identifies/maintains customer issues and ensures proper resolution. Maintains customer issue list by application and ensures all are forwarded to the appropriate personnel for resolution.
Prepares training materials and documentation for customers and internal users.
Provides training to less experienced peers.
May perform other job duties as assigned.