Technical Publications Writer

CLARK Material Handling Company•Flower Mound, TX

2d•Onsite

About The Position

CLARK Material Handling Company, a 100-year-old global leader in the material handling and forklift industry, is seeking a qualified Technical Publications Writer. This role involves researching, developing, and producing technical information for CLARK products, including Operator Manuals, Service and Repair Manuals, Technical Information Bulletins, and Service Bulletins. The information created serves as legal documentation and is crucial for customers and dealers. The position requires close collaboration with engineers, vendors, service engineers, legal counsel, and international CLARK affiliates. This is an onsite position at the Global Headquarters office in Flower Mound, TX.

Requirements

Minimum of Associate’s degree in engineering or related technical field.
2-3+ years of experience in technical writing, technical illustration, or a related field, ideally in a manufacturing, industrial equipment, or automotive environment.
Strong mechanical aptitude and genuine interest in how CLARK products function.
Excellent communication skills to interact with customers, dealers, internal, global affiliates, etc.
Proficient with using Microsoft Office (Word, PowerPoint, Excel), desktop publishing software (Adobe InDesign and FrameMaker), illustration software (Lattice XVL Studio, Adobe Illustrator and Photoshop, TechSmith Snagit), CAD (Siemens NX).
Ability to read and interpret technical drawings and schematics.
Must be authorized to work in the United States indefinitely and without sponsorship.

Nice To Haves

Bachelor's degree in Technical Communication, English, Engineering, or related field is preferred.

Responsibilities

Research and gather illustrations, data, and information related to CLARK products and their components.
Refer to sources such as engineering bills of materials (BOM), online parts catalogs (PartsPRO PLUS), engineering change orders (ECO), customer engineering requests, engineering CAD system (Siemens NX), ERP systems (BaaN and PRMS), and assembly (SI) drawings.
Utilize vendor materials such as sketches, product information, and publications.
Reuse information and content from previously created documents.
Perform hands-on assembling and disassembling of forklifts and their components to understand parts, processes, and function.
Operate various forklift types to directly observe and document their function.
Read and understand hydraulic and electrical schematics.
Edit and rewrite vendor-supplied content into CLARK’s format and style.
Develop both raster and vector technical illustrations.
Use CAD software to create vector illustrations.
Assemble illustrations, descriptions, and supporting information into new CLARK publications.
Route documents for review to engineering, service, training, legal, and other stakeholders.
Incorporate feedback and revise documents and illustrations as necessary.
Prepare final documents for formatting, publication, and distribution for both print and digital formats.
Create and distribute updated documentation whenever engineering or vendor changes affect existing publications.
Prioritize and schedule work to ensure on-time completion of publication projects.
Report regularly on project status, including periodic status updates to the supervisor.
Maintain and expand detailed knowledge of CLARK product mechanics, and stay current on trends and tools in technical writing and information design.
Collaborate effectively with CLARK affiliates in Korea, Vietnam, and Europe.
Participate in on-going training and professional development programs.
Travel domestically as needed to gather product information or support publication work.
Support the LMS (learning management system) team with content creation and editing.
Assemble, disassemble, and/or operate various material handling equipment and components.
Work independently and manage projects from initiation through completion.
Demonstrate strong organizational skills and consistent attention to detail.
Exhibit initiative and leadership within cross-functional project teams.
Edit and improve documentation produced by affiliate teams in Germany, South Korea, and Vietnam.
Maintain working expertise of CAD software such as Siemens NX and Lattice XVL Studio.