Technical Publications Specialist - Air Traffic Solutions (Onsite)
About The Position
As a Technical Publications Specialist, you will develop high-quality documentation for complex technological systems, working closely with engineering and customer teams to deliver accurate, compliant, and user-friendly technical publications. This is an onsite role based in Marlborough, Massachusetts, with travel up to 10% for customer engagements, validations, or other project-related activities. The role involves interpreting electrical and mechanical drawings to develop maintenance and repair procedures, analyzing software design documentation to create operating and maintenance procedures, and preparing technical manuals, illustrated parts breakdowns, technical bulletins, and other technical data in accordance with customer standards and requirements. You will participate in customer reviews, validations, and verifications; independently gather source data; collaborate with hardware, software, systems, logistics, and other engineering personnel; and ensure documentation meets quality standards and customer specifications. The position offers the opportunity to learn how to plan, develop, and deliver high-quality technical documentation, including high-functionality electronic technical documentation, as part of advanced system development.
Requirements
- Typically requires a degree in Science, Technology, Engineering, or Mathematics (STEM).
- Experience or coursework demonstrating the ability to document complex technological systems.
- Experience with desktop publishing software.
- Ability to obtain a U.S. security clearance.
- U.S. citizenship is required because only U.S. citizens are authorized to access information under this program or contract.
Nice To Haves
- Experience developing technical documentation.
- Experience with CAD tools or other software tools for developing technical drawings.
- Experience verifying the accuracy of technical documentation.
- Experience using artificial intelligence tools to accelerate documentation generation.
- Experience communicating complex technical concepts to non-technical audiences.
- Experience maintaining or troubleshooting complex technical systems.
- Demonstrated experience producing high-quality written documentation.
- Experience working with or adhering to military specifications.
- Computer programming experience.
- Experience developing documentation in accordance with U.S. or international requirements such as S1000D.
Responsibilities
- Interpret electrical and mechanical drawings to develop maintenance and repair procedures using designated test equipment and tools.
- Analyze software design documentation to create software operating and maintenance procedures.
- Prepare technical manuals, illustrated parts breakdowns, technical bulletins, and other technical data according to customer-provided standards and requirements.
- Participate in customer reviews, validations, and verifications of technical publications.
- Travel up to 10% to support customer engagements, validations, or other project-related activities.
- Independently gather source data and collaborate with engineering personnel in hardware, software, systems, logistics, and related disciplines.
- Ensure documentation meets quality standards and adheres to customer specifications.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Three weeks of vacation for newly hired employees
- 401(k) plan with employer matching funds and a separate employer retirement contribution
- Tuition reimbursement
- Student Loan Repayment Program
- Life insurance
- Disability coverage
- Optional pet insurance
- Optional home and auto insurance
- Optional additional life and accident insurance
- Optional critical illness insurance
- Optional group legal coverage
- Optional ID theft protection
- Birth, adoption, and parental leave benefits
- Fertility and family planning benefits
- Adoption Assistance
- Autism Benefit
- Employee Assistance Plan, including up to 10 free counseling sessions
- Healthy You Incentives wellness rewards program
- Doctor on Demand virtual doctor visits
- Bright Horizons child and elder care services
- Teladoc Medical Experts second opinion program
- Flexible spending accounts
- Paid time off
- Holidays
- Potential annual short-term and/or long-term incentive compensation, depending on position level and collective-bargaining coverage
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What This Job Offers
Job Type
Full-time
