Technical Project Manager

Vibes•Chicago, IL

18h•Hybrid

About The Position

Our Professional Services team delivers custom integrations and campaign solutions for enterprise clients — connecting their systems to our messaging, wallet, and RCS engagement platform. This role sits at the center of that delivery: you'll own engagements end to end, serve as a key point of contact for external stakeholders, and keep 15–20+ concurrent projects on scope, on budget, and on schedule. This role balances client-facing delivery with deep internal coordination. Externally, you'll run requirements calls, manage client expectations, communicate timelines, and handle escalations. Internally, you'll coordinate PS developers, Technical Account Managers, CS, Sales, Product, and Finance — making sure the right people are working on the right things at the right time. This is a full-time, hybrid position in Chicago, IL reporting to the Senior Director of Technical Account Services. Vibes has been recognized in 2025 as a Built In Best Hybrid Places to Work.

Requirements

3–5 years managing client-facing technical delivery projects in a SaaS, professional services, or consulting environment
Proven stakeholder management — comfortable setting expectations, saying no diplomatically, and absorbing client pressure without passing it to the team
Jira or Linear fluency, comfort navigating engineering systems like GitLab
Demonstrated ability to carry 15–20 concurrent projects without dropping fidelity
Commercial fluency: SOWs, change orders, billable hours, and budget-vs-actuals math
Enough technical depth — APIs, integrations, deployment pipelines to challenge estimates, understand what "done" actually means, and coordinate developers without micromanaging
Adaptable methodology agile where it helps, structured where it doesn't, without dogma in either direction
Experience coordinating across technical and non-technical stakeholders simultaneously developers, TAMs, CS, Sales, and Finance all have different languages and different pressures
Strong written communication for async, documented coordination

Nice To Haves

PMP certification
HubSpot experience, SOW tracking, project financial reporting, or CRM-adjacent workflows
Familiarity with mobile marketing platforms, messaging technology (SMS/MMS/RCS), or enterprise SaaS integrations
Vendor invoice management or financial oversight experience
Comfort with AI productivity tooling (Jira Rovo, Claude, Looker AI) or a track record of adopting and evangelizing new tools

Responsibilities

Own multiple concurrent client engagements from kickoff through delivery and handoff. You're accountable for scope, timeline, and client satisfaction end to end.
Serve as a primary point of contact for external stakeholders: set expectations, run status communications, manage escalations, and translate technical constraints into client-friendly terms.
Translate business requirements into technical scope and push back when scope creep, unrealistic timelines, or under-resourced asks threaten delivery. Drive change orders and protect engagement margin.
Track budget vs. actuals, utilization, and delivery risk across engagements. Flag slippage before it becomes a missed date or a margin problem.
Manage dependencies and unblock the engineering team without micromanaging
Maintain project artifacts, timelines, and documentation across all engagements
Carry 15–20+ concurrent projects without losing fidelity on any of them. On-time delivery across all customer-facing launches is the standard.
Run daily PS developer standups, manage Jira Kanban workflow and board architecture, and distribute workload across the engineering team.
Own Pro Serv Customer Care ticket triage and resolution. Goal: 90%+ resolved within 5 business days. You make the developer assignment calls and track to closure.
Triage inbound Tech Services float requests from CS and Sales float demo requests. Make TAM assignment decisions in coordination with the Senior Director
Serve as trained CS launch backup when team members are on leave. You absorb the coverage without dropping PS delivery commitments.
Own PS financial tracking across HubSpot, SOWs, waived fees, and contract-included projects. Produce the monthly Finance report — every active project, SOW status, and dollar amount tied to HubSpot so Finance knows exactly when to invoice.
Serve as primary vendor owner for Vibes' core PS vendors: approve invoices before Finance pays and oversee relationships with additional vendors in the PS ecosystem.
Own biweekly sprint review updates and rollup reporting to Tech Services and CS leadership. Present PS delivery status to the full Technology org in sprint reviews.