Technical Project Manager

Q2 • Lincoln, NE

3d • Hybrid

About The Position

Q2 is seeking a detail-oriented Technical Project Manager to carry out Q2’s Fraud Intelligence implementations for financial institutions. This person will interface directly with our customers, coordinate and execute technical tasks, and develop processes that inform and improve the onboarding experience. You must be an effective communicator and a proactive self-starter who can operate effectively both independently and within cross-functional teams. This work is performed out of our Q2 offices and does not require travel.

Requirements

• 3+ years with advance degree or 5+ years with undergraduate degree in relevant field (e.g. technical project management, partner operations, or platform support).
• Attention to detail, exceptional follow-through, the ability to prioritize, stay organized, and multi-task in a fast-paced environment.
• Excellent written and verbal communication, including experience working with both technical and non-technical audiences.
• Ability to remain calm, diplomatic, and cooperative under stressful conditions
• Experience building documentation and client-facing materials.
• Experience using project management and support tools such as Jira, Confluence, Zendesk, Salesforce, or similar.
• This position requires fluent written and oral communication in English.
• Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Nice To Haves

• Familiarity with enterprise software architecture and methodologies, SaaS environments, APIs, and technical integration workflows a plus.
• Preferred background in fintech, banking technology, or developer-focused platforms.

Responsibilities

• Own and execute high volume of customer implementations; including direct FI coordination, technical tasks, educating clients on the product and configuration options and issue triage.
• Maintain clear records of FI project timelines and issues: manage project dates to inform financial and capacity forecasting; anticipate and mitigate risks as needed.
• Serve as the primary point of contact for escalations, ensuring swift resolution through coordination with engineering, support, and success teams.
• Design and execute implementation plans and documentation to deploy Q2 solutions.
• Continuously improve workflows and documentation to enhance operational efficiency and customer experience.
• Ensure clear communication across teams and levels of leadership, providing updates, escalations, and recommendations when needed.

Benefits

• Health & Wellness
• Hybrid Work Opportunities
• Flexible Time Off
• Career Development & Mentoring Programs
• Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
• Community Volunteering & Company Philanthropy Programs
• Employee Peer Recognition Programs – “You Earned it”

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level