Technical Project Manager

Iberdrola•Rochester, NY

3d•$106,000 - $132,500•Onsite

About The Position

The Technical Project Manager – OSG Telecom manages telecommunications programs, projects, and operational initiatives supporting Avangrid wireline, voice, data, and carrier services environments. The role coordinates across telecom carriers, vendors, internal business partners, engineering, field operations, procurement, finance, IT stakeholders, and OSG Telecom leadership to deliver services efficiently and in accordance with operational, financial, and governance requirements. Success in this position is measured by effective project execution, accurate service documentation, timely issue resolution, strong vendor coordination, improved inventory governance, and reliable support of telecom service delivery.

Requirements

Bachelor’s degree in telecommunications, information technology, business, engineering, finance, or a related discipline; or an equivalent combination of education and relevant experience.
Five or more years of experience in telecommunications, telecom service delivery, carrier services, technical project coordination, network operations, procurement coordination, infrastructure support, or related operational environments.
Experience coordinating telecom service orders, MACDs, disconnects, service migrations, provisioning activities, vendor follow-up, issue resolution, and documentation.
Working knowledge of wireline, voice, data, wireless/M2M, carrier services, network connectivity, telecom billing, inventory records, carrier portals, and service lifecycle management.
Strong project coordination skills, including scope development, schedule tracking, risk and issue management, stakeholder communication, meeting facilitation, status reporting, and follow-through.
Ability to collaborate with carriers, vendors, business stakeholders, field operations, engineering, procurement, finance, IT, and leadership in a matrixed environment.
Strong analytical, organizational, written communication, and customer-service skills with attention to detail and documentation accuracy.
Proficiency with Microsoft Office applications, including Excel, Outlook, Teams, SharePoint, PowerPoint, and reporting/tracking tools.

Nice To Haves

Experience in OSG Telecom, telecom operations, utility operations, critical infrastructure, field operations, or regulated operational environments.
Experience with telecom expense management, invoice validation, billing dispute management, service-cost reviews, purchase orders, CapEx/OpEx tracking, or financial reporting.
Experience managing carrier transitions, service migrations, account consolidations, inventory cleanup, wireless/M2M initiatives, circuit reconciliation, or disconnect programs.
Experience supporting vendor performance reviews, supplier escalations, RFPs, service-level tracking, contract discussions, or carrier service evaluations.
Experience using Power BI, Power Apps, workflow tools, ticketing systems, carrier portals, telecom inventory platforms, or telecom expense-management systems.
Project management certification, telecom certification, Lean/Six Sigma training, or related process-improvement experience is preferred but not required.

Responsibilities

Lead telecommunications projects and operational initiatives involving wireline, voice, data, network connectivity, carrier services, telecom infrastructure, service migrations, and lifecycle management.
Develop and manage project scope, schedules, milestones, resource plans, communication plans, risk assessments, implementation strategies, and project closeout activities.
Coordinate telecom service delivery activities, including new installations, MACDs, disconnects, carrier orders, service modifications, service migrations, testing, documentation, and operational handoff.
Serve as the primary coordinator between telecom carriers, vendors, internal customers, engineering, field operations, procurement, finance, IT change management, and business stakeholders.
Manage carrier and vendor relationships to support operational performance, service quality, project execution, cost management, supplier reviews, escalations, and vendor performance improvement.
Support telecom inventory governance, service record accuracy, circuit validation, disconnect verification, asset documentation, and audit-ready operational records.
Support telecom financial oversight, including project estimates, forecasts, budget tracking, invoice validation, billing dispute research, service-cost reviews, and CapEx/OpEx reporting.
Identify, track, escalate, and resolve project risks, service delivery blockers, vendor delays, carrier performance issues, inventory discrepancies, billing concerns, and stakeholder inquiries.
Develop and maintain project documentation, operational procedures, status reporting, meeting notes, performance metrics, dashboards, and management updates.
Identify and lead continuous improvement opportunities that strengthen telecom processes, automation, reporting, vendor management, inventory accuracy, service delivery performance, and customer experience.