Technical Project Manager (TPM)

Empower AI Inc.•Alexandria, VA

19h•Onsite

About The Position

Empower AI is seeking a Technical Project Manager (TPM) to serve as the on-site Site Lead and primary technical liaison to the Government at Naval Station Guantanamo Bay (NSGB). This role is crucial for the leadership, supervision, and operational performance of OMC South IT services under the JSP J6 Service Delivery contract. The TPM will be directly accountable for managing contract personnel, directing daily work activities, establishing operational priorities, and ensuring secure, reliable IT service delivery across unclassified, classified, and Special Access Program (SAP) environments. The TPM will act as the Government’s single point of contact for all on-site IT operational matters, providing oversight and direction to technical teams responsible for routine IT support, infrastructure sustainment, and incident response. The ideal candidate is an experienced site or team lead who has successfully managed classified IT operations, understands enterprise IT infrastructure, and is comfortable exercising authority over technical staff while engaging senior Government stakeholders. This position reports to the OMC Program Manager and functions as Deputy Program Manager in their absence, with direct responsibility for site performance, workforce accountability, and mission outcomes.

Requirements

Shall possess an active TOP SECRET clearance with SCI eligibility.
Must be able to obtain and maintain Special Access Program (SAP) access.
Shall possess a valid passport and be able to meet travel and custody requirements for assignment to NSGB.
Demonstrated ability to lead, prioritize, and oversee day-to-day IT operations in a mission-critical environment.
Demonstrated working knowledge of operational and project task management, sufficient to coordinate sustainment activities and site-level IT projects.
Proven ability to prioritize and execute tasks under pressure, balancing competing operational demands.
Ability to analyze, troubleshoot, and direct resolution of desktop, system, and software issues in support of continuous operations.
Strong communication skills with the ability to present technical and operational information clearly to technical staff and non-technical stakeholders.
Highly self-motivated and self-directed, capable of operating as the senior on-site authority with limited supervision.
Team oriented leader with demonstrated ability to enforce accountability, foster collaboration, and maintain professional standards among technical personnel.
Bachelor’s Degree in Information Technology, Management, Computer Science, or related field; equivalent combination of advanced vendor certifications and directly related leadership experience accepted in lieu of degree.
11 or more years of progressively responsible professional experience in enterprise endpoint computing, IT systems analysis, or classified network administration.
3 or more years in a lead, supervisor, or site-lead role leading and supervising a technical team of 8–12 personnel on a service delivery contract.
ITIL v4 Foundations
DoD 8570 IAT II compliant certification (e.g., Security+, CASP, CISM, SSCP, GSEC, etc.)

Nice To Haves

Management Professional (PMP)
Certified Scrum Master (CSM)
Project, or similar leadership/project certification.

Responsibilities

Serve as the on-site lead and supervisor for a team of nine (9) technical staff, including service desk, systems, network, and infrastructure personnel.
Manage daily tasking, shift schedules, leave coordination, and workload balancing to ensure uninterrupted IT support.
Exercise on-site authority to assign work, adjust priorities, and reallocate resources as required to meet operational and mission demands.
Provide direct supervision, mentoring, and technical guidance to assigned personnel.
Provide performance feedback, contribute to performance evaluations, and recommend corrective actions or recognition as appropriate.
Prepare and submit monthly site status reports covering staffing, performance, risks, and accomplishments.
Ensure staff maintain required certifications, security compliance, and technical readiness.
Foster a professional, disciplined, and customer-focused team culture in a classified environment.
Act as the primary on-site interface with Government stakeholders for all IT operational matters.
Represent the contractor during operational meetings, inspections, and Government engagements.
Provide clear, timely communication to Government on service status, risks, and issue resolution.
Elevate and manage issues proactively, ensuring effective escalation and closure.
Oversee daily IT operations and sustainment for: NIPRNET, SIPRNET, and JWICS users (50–200 users).
Oversee daily IT operations and sustainment for SAP systems during surge operations.
Ensure reliable delivery of server, workstation, and application support.
Ensure reliable delivery of service desk operations and incident response.
Ensure reliable delivery of network, telecommunications, and Inside Plant (ISP) infrastructure.
Coordinate with enterprise and external IT organizations to resolve complex incidents.
Coordinate execution of Government-approved IT projects at the site level.
Assign tasks and manage project work performed by on-site personnel.
Oversee testing, deployment, transition to operations, and sustainment activities.
Ensure operational impacts are planned, communicated, and minimized.