Technical Project Manager

Coates Group•Chicago, IL

20h

About The Position

For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started! Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving . Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history. We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.

Requirements

5+ years of experience in project or program management, with technical or digital project experience.
Technical background or understanding of software engineering, infrastructure, and software deployment practices.
Strong experience with Agile methodologies.
Strong experience with Jira, Confluence, and other Agile project tools.
Proven ability to manage distributed and cross-functional teams.

Nice To Haves

Experience in QSR, digital signage, or retail technology industries.
Familiarity with Content Management platforms.
Experience with API-based software integrations.

Responsibilities

Project Delivery: Ensure end-to-end delivery of technical projects including requirements gathering, milestone planning, technical solutioning, documentation, execution, and final delivery.
Client-facing Lead: Act as the main point of contact for client-facing technical projects, helping to set expectations around scope and timeline and re-prioritizing as needed.
Cross-functional Leadership: Collaborate across internal teams (Engineering, Content, Ops/DevOps, Deployment etc.) and client teams to coordinate seamless execution.
Risk & Issue Management: Identify risks early, create mitigation strategies, and resolve project roadblocks with minimal impact.
Stakeholder Engagement: Maintain transparent communication with internal and external stakeholders, keeping them informed of progress and challenges.
Tooling & Reporting: Leverage Jira, Confluence, and Asana project dashboards to provide project visibility and performance tracking.
Process Improvement: Identify and implement improvements in project delivery processes to drive continuous improvement and scalability

Benefits

annual market competitive bonus program
“Thrive Program” which includes a suite of flexible work options
dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions)
Global Wellness paid day off to recharge
“Give Back Day” to allow our Crew an opportunity to make an impact in the community

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