Technical Project Manager Lead

USAA•San Antonio, NC

2d•Onsite

About The Position

USAA is seeking a Technical Project Manager Lead to join its Investment Experience Technology organization. The role leads multiple project teams delivering a new line-of-business technology solution for members’ financial needs and helps shape the technical direction of a new investment services line of business. The team works in an agile, fast-paced environment to build digital-first investment tools for members and financial advisors. The position leads complex technology work from planning through delivery, managing project scope, schedule, budget, resources, risks, and dependencies. It partners with business and technical stakeholders, including architects and subject matter experts, to define requirements, establish communication and governance practices, address obstacles, and deliver strategic outcomes. The role also mentors technical project managers and advances project management methods and practices. The work environment requires four days per week in the office. The position may be based in San Antonio or Plano, Texas; Phoenix, Arizona; Colorado Springs, Colorado; Charlotte, North Carolina; or Tampa, Florida. Relocation assistance is not available. USAA does not provide visa sponsorship for this role.

Requirements

Bachelor’s degree, or four years of relevant education and/or experience.
Eight years of experience managing or leading projects, or serving in a project-management-type role, including technology management or a product-forward role such as product manager, engineering manager, or program manager.
Expert knowledge of project management methodology and/or multiple technical software delivery life cycles.
Demonstrated experience overseeing and directing one or more business lines, products, and processes in relation to technical project management, delivery, and execution.
Expert knowledge of applicable laws and regulations and the ability to ensure they are applied to projects.
Expert knowledge of Agile and Waterfall project methodologies and the ability to recommend an appropriate execution methodology.
Extensive project management and execution experience delivering complex work efforts using Waterfall and Agile methodologies.
Expert use of tools and techniques, including SDLC knowledge, technical acumen, and software delivery methods.
Advanced experience with planning tools, software, and processes for guiding work plans and deliverables.
Ability to articulate high-level IT project context and influence stakeholders.

Nice To Haves

Proven experience implementing complex Broker Dealer platforms and navigating their technology, integration, and delivery challenges.
Strong understanding of Investment Services, including business capabilities, the technology ecosystem, and operational considerations for end-to-end solutions.
Extensive experience working with and managing multiple strategic vendors, driving alignment, accountability, and execution across complex dependencies.
Demonstrated ability to operate effectively in large, complex enterprises and collaborate across business and technology organizations to influence stakeholders, decisions, and outcomes.

Responsibilities

Lead, plan, direct, and coordinate highly complex work efforts, including applicable SDLC standards, to achieve goals within prescribed timeframes and budgets.
Provide alternative views and solutions to gain senior management support for project goals.
Mentor, train, and coach technical project managers.
Recommend improvements to project management methods and practices.
Oversee project plans for schedule, budget, scope, and resources.
Monitor execution to deliver incremental value and manage multiple technical projects or epics and supporting deliverables to control scope.
Identify and mitigate technical risks and operational impacts.
Ensure projects and project plans are completed and followed to achieve strategic business goals and operational objectives.
Influence work sequencing and scheduling, and manage project interdependencies.
Establish project communication cadence and provide a framework for communication plans with impacted stakeholders.
Work with technical architects to ensure sound technical architecture is incorporated.
Follow required governance rigor and EPMO processes, procedures, controls, standards, tools, and templates.
Understand critical-path activities, contribute to project risk management, and seek creative technical alternatives to project challenges.
Advise project managers and support junior technical project managers.
Apply product capabilities to benefit project sponsors and senior managers across project activities.
Partner with others to drive adoption and challenge standards.
Identify and remove obstacles and impediments to help teams meet objectives.
Identify and apply best practices and needed process improvements.
Partner with business stakeholders to articulate technical requirements and acceptance criteria.
Lead subject matter experts in resolving project challenges.
Manage project budgets across the full range of projects.
Ensure risks associated with business activities are identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.