Technical Project Manager Lead

USAA•Tampa, FL

1d•$127,310 - $243,340•Hybrid

About The Position

USAA is hiring a Technical Project Manager Lead to join a startup-minded team in its Investment Experience Technology organization. The role leads multiple project teams delivering a new line-of-business technology solution for members’ financial needs and helps shape the technical direction of a new investment services line of business. The work involves collaborating with technology teams across USAA to build digital-first investment experiences and tools for members and financial advisors. The position leads complex technical projects from planning through delivery, managing scope, schedule, budget, resources, risks, dependencies, governance, and stakeholder communications. The lead works with business partners, technical architects, subject matter experts, project managers, and senior management to clarify requirements, address obstacles, deliver incremental value, and ensure projects support strategic and operational goals. The position also mentors technical project managers and advances project management practices. The work environment is flexible, with an in-office requirement of four days per week. The position may be based in San Antonio or Plano, Texas; Phoenix, Arizona; Colorado Springs, Colorado; Charlotte, North Carolina; or Tampa, Florida. Relocation assistance is not available.

Requirements

Bachelor's degree, or four years of relevant education and/or experience.
Eight years of experience managing or leading projects, or working in a project-management-type role, including technology management or a product-forward role such as product manager, engineering manager, or program manager.
Expert knowledge of project management methodology and/or multiple technical software delivery life cycles.
Demonstrated experience overseeing and directing business lines, products, and processes related to technical project management, delivery, and execution.
Expert knowledge of applicable laws and regulations and the ability to ensure they are applied to projects.
Expert knowledge of Agile and Waterfall project methodologies and the ability to recommend an appropriate execution methodology.
Extensive experience managing and executing complex work efforts using Waterfall and Agile methodologies.
Expert use of project tools and techniques, including SDLC knowledge, technical acumen, and software delivery methods.
Advanced experience with planning tools, software, and processes used to guide work plans and deliverables.
Ability to articulate high-level context for IT projects and influence stakeholders.

Nice To Haves

Proven experience implementing complex Broker Dealer platforms and navigating associated technology, integration, and delivery challenges.
Strong understanding of Investment Services, including business capabilities, the technology ecosystem, and operational considerations for end-to-end solutions.
Extensive experience working with and managing multiple strategic vendors, driving alignment, accountability, and execution across complex dependencies.
Demonstrated ability to work effectively in large, complex enterprises, collaborate across business and technology organizations, and influence stakeholders toward alignment, decisions, and successful outcomes.

Responsibilities

Lead, plan, direct, and coordinate highly complex work efforts, potentially including SDLC standards, to meet goals and objectives within prescribed timeframes and budgets.
Provide alternate views and solutions to gain senior management support for project goals.
Mentor, train, and coach technical project managers.
Recommend improvements to project management methods and practices.
Oversee project plans for schedule, budget, scope, and resources.
Monitor execution to deliver incremental value and manage multiple technical projects or epics and their supporting deliverables to control scope.
Identify and mitigate technical risks and operational impacts; ensure business risks are identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
Ensure project plans and delivery support strategic business goals and operational objectives; influence the sequencing and scheduling of work.
Manage project interdependencies and establish communication cadence and frameworks for stakeholders.
Work with technical architects to ensure sound technical architecture is incorporated.
Follow applicable governance rigor and EPMO processes, procedures, controls, standards, tools, and templates.
Understand critical-path activities, contribute to risk management, and seek creative technical alternatives to project challenges.
Apply product capabilities to support project sponsors and senior managers; partner with others to drive adoption and challenge standards.
Identify and remove obstacles and impediments, apply best practices, and implement process improvements.
Partner with business teams to articulate technical requirements and acceptance criteria.
Manage ambiguity, create clarity among stakeholders, and support junior technical project managers.
Lead subject matter experts in resolving project challenges and manage budgets across a full range of projects.