Technical Project Manager III

Keel•Ladson, SC

About The Position

Lead enterprise technology initiatives while providing hands-on support, maintenance, and continuous improvement of the organization's IFS 10 ERP system. The role combines technical project management with daily ERP troubleshooting, user support, and business process optimization. Its priority is to keep IFS 10 stable, reliable, and aligned with business needs while preparing for a future transition to IFS Cloud. The role balances operational responsibilities with longer-term technology projects and translates business challenges into practical technical solutions. The position serves as the primary subject matter expert for the IFS 10 ERP environment, supports users and business processes, and collaborates with IT resources, departments, vendors, and consultants. It also leads technology projects from planning through implementation and closeout, and supports enterprise initiatives across applications, integrations, cloud, infrastructure, data, and security. Travel between facilities may be needed. Physical requirements include prolonged desk and computer work, occasional lifting up to 25 pounds, and occasional standing, walking, bending, or reaching in an office setting.

Requirements

Bachelor’s degree in IT, Computer Science, Business, Project Management, or equivalent experience.
At least 5 years managing technical or IT projects.
Experience supporting, administering, or improving ERP systems in production environments.
Strong troubleshooting, root-cause analysis, and problem-solving skills.
Understanding of enterprise applications, infrastructure, integrations, and data.
Ability to partner with users to gather requirements, resolve issues, and deliver solutions.
Strong communication, organizational, and analytical abilities.
Ability to balance operational support with project delivery.

Nice To Haves

Experience with IFS Applications 10 or IFS Cloud.
Experience with ERP integrations, reporting, upgrades, or major enhancements.
Experience with cloud technologies, cybersecurity, and modern project methodologies.
Certifications such as PMP or ITIL.

Responsibilities

Serve as the primary subject matter expert for the IFS 10 ERP environment, investigate issues, and coordinate resolutions with other IT resources.
Prioritize, manage, and document support requests and track recurring problems.
Assess system behavior, integrations, configuration impacts, and dependencies.
Maintain clear documentation of issues, processes, and support procedures.
Partner with departments to understand workflows and identify improvement opportunities.
Translate business needs into actionable system enhancements and evaluate their feasibility, value, and risk.
Streamline processes to improve efficiency and reduce manual work.
Monitor implemented changes and support continuous improvement.
Develop user guides, training materials, and documentation; deliver training sessions to improve user adoption and capability.
Communicate system updates, enhancements, and process changes; gather feedback and recommend usability and workflow improvements.
Act as a liaison among business teams, IT, vendors, and consultants; facilitate requirements discussions and ensure solution alignment.
Evaluate the impact of system changes on processes, reporting, data, and integrations, and promote consistent processes and shared understanding of ERP capabilities.
Lead technology projects from planning through implementation and closeout; define scope, timelines, risks, dependencies, and deliverables.
Coordinate internal resources and vendors while managing testing, deployment, and change management; provide timely status updates to stakeholders and leadership.
Support enterprise initiatives across applications, integrations, cloud, infrastructure, data, and security; identify risks and dependencies across technical efforts.
Contribute to modernization and enterprise-wide technology improvements, including automation, reporting, and system enhancement initiatives.
Maintain strong knowledge of IFS 10, identify gaps and improvement opportunities, and recommend enhancements to stability, functionality, and performance.
Document future requirements and support planning for IFS Cloud migration while balancing long-term ERP strategy with day-to-day operational needs.
Perform other related duties as assigned.