Technical Project Manager II-6236

itD Tech•San Jose, CA

1d•Remote

About The Position

itD is seeking a Technical Project Manager II to support the planning, execution, and optimization of live and pre-recorded media experiences across immersive platforms. This role will drive cross-functional delivery across broadcast operations, streaming technology, vendor management, and platform initiatives to ensure high-quality event execution at scale. The ideal candidate will bring deep experience in video content operations, broadcast engineering, streaming platforms, and technical program management, with a proven track record of delivering reliable live media workflows, resolving technical challenges, and improving operational processes.

Requirements

3+ years of experience in video content operations, broadcast operations, streaming media, or related technical roles within entertainment/media industries.
Experience supporting live broadcast environments, including switching, routing, signal path design, network monitoring, and troubleshooting.
Knowledge of broadcast contribution and distribution standards such as SMPTE ST 2110/2022, SCTE-35, data workflows, and closed captioning.
Experience with streaming platform fundamentals, including ingest protocols (RTMP, SRT, RIST), transcoding/encoding workflows, adaptive bitrate packaging (HLS, DASH), and CDN delivery.
Experience managing technical projects across multiple teams and priorities.
Ability to communicate technical concepts effectively with both technical and non-technical stakeholders.
Experience working with cross-functional teams in fast-paced environments.
Bachelor’s degree in a relevant technical field or equivalent work experience required.

Nice To Haves

Experience with VR, immersive media, or next-generation content formats.
Experience with signal path planning tools, network diagrams, or workflow visualization tools.
Hands-on experience with broadcast control systems, video routers, or IP-based media workflows.
Familiarity with live video monitoring and observability platforms.
Experience creating operational documentation, SOPs, runbooks, and process playbooks.
Background in platform feature scoping, requirements gathering, or product operations.
Experience with cloud-based media processing pipelines.
Experience working at a studio, media company, streaming platform, post-production facility, or live event production environment.
Familiarity with automation and scripting for operational workflows.
Knowledge of content protection technologies including DRM, watermarking, and access control mechanisms.
Experience developing AI tools to improve operational workflows.

Responsibilities

Serve as a key technical point of contact for vendor engagement, live event support, and operational execution across live and video-on-demand workflows.
Support and enable vendor teams by providing guidance, training, and operational support to ensure accurate and efficient event delivery.
Monitor live broadcasts in real time, troubleshoot technical issues, and coordinate resolution with engineering and production teams.
Design and document media workflow architectures, including signal paths, contribution pipelines, and distribution processes.
Validate streaming workflows including ingest configurations, encoding/transcoding processes, data integrity, failover procedures, and quality assurance checkpoints.
Apply knowledge of streaming infrastructure, including ingest protocols, adaptive bitrate packaging, content delivery networks, and playback workflows to improve platform reliability.
Translate operational requirements into technical specifications, acceptance criteria, and rollout plans for platform features.
Develop and maintain operational documentation, runbooks, escalation workflows, and process improvements.
Manage technical projects from initiation through completion, including defining scope, timelines, dependencies, risks, and deliverables.
Partner with Engineering, Product, Production, and Partnerships teams to drive alignment and resolve execution challenges.
Lead vendor evaluations, integration testing, and platform readiness assessments for new broadcast initiatives.
Develop and maintain automation and AI-based tooling solutions to improve operational efficiency.
Attend regular internal practice community meetings.
Collaborate with your itD practice team on industry thought leadership.
Complete client case studies and learning material (blogs, media material).
Build out material to contribute to the Digital Transformation practice.
Attend internal itD networking events (in person and virtual).
Work with leadership on career fast-track opportunities.