Technical Program Manager - Production Support

Qode•New York, NY

2h•Onsite

About The Position

The Technical Program Manager (TPM) – Production Support will lead complex, multi-team operational programs focused on platform stability, incident response, and continuous service improvement across trading, investment, and advisor‑facing systems. This role sits at the intersection of technology operations, engineering, and business-critical service delivery. The TPM will drive incident governance, root-cause analysis, environment reliability, cross-functional coordination, and operational readiness for high‑availability financial platforms. Success requires strong domain knowledge, disciplined execution, and the ability to manage high‑pressure production events in a regulated environment.

Requirements

9–12+ years of experience as a Technical Program Manager, Production Support Manager, or Senior Project Manager within Wealth Management, Asset Management, Capital Markets, Institutional Trading or Financial Services.
Proven experience managing high-severity incidents and leading cross-functional response teams.
Hands-on experience with ITIL, incident/problem management, and Agile/Scrum delivery.
Exposure to cloud technologies (AWS, Azure), monitoring tools (Splunk, AppDynamics, Datadog), and modern integration patterns (APIs, microservices).
Excellent communication, stakeholder management, and executive reporting skills.
Ability to translate operational issues into actionable technical and business plans.

Nice To Haves

Certifications such as ITIL, PMP, SAFe, CSM.
Experience supporting OMS/EMS platforms, portfolio tools, or wealth management systems.
Strong understanding of trading workflows (equities, fixed income, mutual funds, alternatives), advisor and client lifecycle, market data, order routing, and trade execution, operational risk, controls, and regulatory expectations.
Experience working with vendor platforms or third‑party financial‑technology ecosystems.

Responsibilities

Lead high-severity incident bridges, coordinate triage, ensure timely resolution, and manage communication across business and technology stakeholders.
Drive root-cause analysis (RCA), corrective action plans, and long-term remediation to prevent recurrence.
Oversee initiatives that improve uptime, reduce operational risk, and enhance system performance across trading and wealth platforms.
Ensure production, UAT, and lower environments are stable, compliant, and aligned with release schedules.
Coordinate across engineering, SRE, DevOps, QA, product, operations, and compliance teams to ensure seamless production support.
Partner with architecture and engineering teams to validate fixes, enhancements, and infrastructure changes before production rollout.
Manage vendor escalations and ensure timely resolution of third‑party platform issues.
Maintain RAID logs, operational dashboards, incident metrics, and service-level reporting.
Provide executive-ready updates on incident trends, platform health, and operational risks.
Facilitate operational reviews, post-incident debriefs, and continuous improvement forums.
Lead production support programs involving trading platforms / OMS / EMS, portfolio management and advisory systems, market data feeds and integrations, regulatory and compliance-driven operational controls, API integrations, data pipelines, and cloud-hosted services.
Ensure operational readiness for release deployments, infrastructure upgrades, vendor platform changes, and disaster recovery and business continuity exercises.
Partner with Scrum teams to ensure production issues are prioritized in backlogs.
Validate that fixes meet functional, technical, and regulatory requirements before deployment.
Drive continuous improvement across incident response, monitoring, alerting, and operational processes.