Technical Program Manager: EU Market

Bidgely, Inc•Remote, CA

4d•$100,000 - $128,000•Remote

About The Position

We’re looking for a Technical Program Manager who lives on the East Coast, is fluent in Italian, and thrives in a global environment and enjoys operating at the intersection of customer success, engineering, product, and delivery. This role is built around close collaboration with our European partners, which means your schedule and travel aren’t just requirements…they’re part of the lifestyle. This isn’t a role where you simply track timelines or coordinate meetings. You’re the person who turns complexity into a clear, executable plan and delivers it. You’ll own the successful implementation of Bidgely’s platform for utilities across Europe and the Middle East, guiding customers from onboarding through launch while working directly with engineering teams on integrations, architecture, and delivery. If you enjoy turning complex technical deployments into real-world outcomes for customers, this role will feel energizing.

Requirements

5–7 years managing software implementation or integration programs at a technology company
Experience delivering complex enterprise implementations for high-touch customers
Proven experience serving as the primary point of contact for enterprise customers
Experience collaborating with globally distributed teams and offshore engineering resources
Experience with Agile development methodologies
Strong experience designing and delivering cloud-based B2B implementations
Ability to manage project plans, risks, and deliverables using tools such as Jira, Smartsheets, or similar platforms
Strong analytical and problem-solving skills
Excellent written and verbal communication skills
Strong time management and ability to manage multiple concurrent projects
Customer-first mindset and strong relationship-building skills
Based on the U.S. East Coast
Comfortable working 5:00 AM - 1:00 PM EST to collaborate with international teams
Ability to travel internationally up to 50%, primarily to Europe with occasional multi-week stays. (No history of being denied entry to other countries)

Nice To Haves

Italian language skills (written and spoken) with the ability to discuss technical topics is preferred
Experience working at a SaaS startup or high-growth technology company
Experience implementing SaaS platforms for enterprise customers
Background in systems integration consulting
Familiarity with SQL, Python, REST APIs, or data transformation technologies
Experience in the energy, utilities, or energy efficiency sector
Project Management Professional (PMP) certification

Responsibilities

Lead customer implementations end-to-end
Own enterprise deployments from onboarding through launch, ensuring projects stay on track and deliver measurable customer value.
Work directly with customer engineering teams to design integrations, define data flows, and implement scalable solutions using Bidgely’s platform.
Coordinate closely with product, engineering, delivery, and sales teams to move projects forward and resolve challenges quickly.
Serve as the primary point of contact during implementation, helping customers understand the platform and confidently move through deployment.
Ensure customers achieve their goals post-deployment and help uncover opportunities for deeper platform adoption.
Own the successful delivery of enterprise customer implementations from onboarding through launch
Serve as the primary customer-facing lead during implementation
Manage project timelines, risks, dependencies, and deliverables
Facilitate project meetings, engineering standups, and stakeholder updates
Partner cross-functionally with Engineering, Product, Delivery, Sales, and Support teams
Contribute to contract reviews and change orders when implementation scope evolves
Represent the onboarding team in customer presentations and sales engagements as needed
Lead solution design and implementation for enterprise utility customers
Work directly with customer engineering teams on data integrations, APIs, and system architecture
Translate customer requirements into scalable technical solutions
Guide requirement analysis, integration planning, and implementation execution
Identify product gaps and collaborate with Product teams on enhancements
Produce technical documentation outlining architecture, integrations, and deployment plans
Partner with engineering teams to troubleshoot and resolve technical issues
Develop deep expertise in the utility and energy markets
Ensure customers achieve measurable value from the platform
Identify opportunities for future growth within customer accounts
Travel to customer sites up to 50% of the time, primarily across Europe
Occasionally travel to Bidgely headquarters in Los Altos, CA