Technical Program Manager

UKG • Lowell, MA

16d • $80,800 - $116,150 • Hybrid

About The Position

We are seeking a highly motivated Technical Program Manager to join our team. In this role, you will have the opportunity to be part of a dynamic team, helping to drive the lifecycle of product development and contribute to the successful delivery of our SaaS-based products. Leveraging strong communication skills, technical expertise, and leadership abilities, you will collaborate with cross-functional teams to drive the delivery of product releases and other project and programs, while also fostering a culture of excellence and collaboration. You will work closely with experienced professionals, growing your skills through valuable hands-on experience and mentorship while also playing a vital role helping UKG achieve its goals.

Requirements

• Bachelor's degree or bootcamp equivalent in Computer Science, Engineering, Information Technology, or a related field.
• 3–5 years of experience in a technical role within the software industry, with exposure to Agile methodologies and project/program management.
• Strong analytical and problem-solving skills with the ability to translate complex technical issues into actionable solutions.
• Effective communication and collaboration skills with experience working across cross-functional teams.
• Ability to manage multiple priorities in a fast-paced environment and work a hybrid schedule (three or more days per week in the office).

Nice To Haves

• Experience with UKG product suites, Payroll, Payment Services, or related HCM technologies.
• Experience with product management and collaboration tools such as Aha!, Jira, Confluence, Power BI, and AI-enabled solutions.
• Customer-centric mindset with the ability to represent customer needs and drive business outcomes through innovative problem solving.
• Demonstrated commitment to continuous learning, including incorporating feedback and adapting to changing business needs.
• Professional certifications such as PMP, PgMP, PMI-ACP, Certified ScrumMaster (CSM), or Lean Portfolio Management (LPM).

Responsibilities

• Assist in driving the value stream in delivering in collaboration with other Value Stream leads, including Technical Program Managers and Program Leads.
• Participate in value stream events, process improvement initiatives, and optimization efforts to enhance delivery efficiency and customer satisfaction.
• Drive the definition and execution of project & program activities, including scope definition, planning, scheduling, tracking, risk management and reporting.
• Work closely with cross-functional teams to ensure alignment with project goals and timelines.
• Apply your familiarity with software development processes to guide project planning and execution, ensuring adherence to best practices and standards.
• Maintain and review project metrics and documentation, including flow metrics, backlogs, project plans, meeting minutes, action items, and other artifacts as needed.
• Be ready to provide regular updates on overall progress, milestones, and key metrics to stakeholders as aligned with Agile principles.
• Collaborate with internal and external stakeholders, including product managers, engineering teams, QA, and customer support, to facilitate communication and ensure clarity of expectations.
• Analyze complex challenges that arise during project execution, identify root causes, and drive development of innovative solutions to overcome them.
• Contribute ideas and suggestions for process improvements and optimization initiatives.
• Actively participate in retrospectives and lessons learned sessions to identify areas for enhancement and implement best practices.

Benefits

• flexibility that’s real
• benefits you can count on
• team that succeeds together
• performance-based bonus plan
• restricted stock unit awards
• Learn more about UKG’s benefits and rewards at https://www.ukg.com/about-us/careers/benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree