Technical Program Manager
About The Position
This role is responsible for hands-on technical program management across analysis, design, development, testing, implementation, and post-implementation phases of large-scale, cloud-based software platforms and services. The role requires strong leadership, communication, and technical breadth to navigate complex dependencies, coordinate cross-functional and cross-organizational teams, and drive predictable delivery. The role partners closely with engineering, product management, architecture, and operations to align on program approach, execution plans, quality expectations, and delivery readiness. This role is responsible for end-to-end program execution, risk management, issue resolution, and escalation for highly visible, business-critical initiatives within an established product and platform strategy.
Requirements
- Four-year or Graduate Degree in Computer Science, Information Technology, Business Management, or a related discipline, or commensurate work experience or demonstrated competence.
- Typically has 7–10 years of experience supporting or leading complex technical programs, preferably in cloud, platform, or enterprise-scale software environments.
- Coordinating cross-platform or shared service programs
- Working closely with software architects and senior engineers
- Supporting delivery across multiple Agile teams and value streams
- Program execution in cloud-based, API-driven, or data-intensive systems
- Agile Methodology
- Automation
- Change Management
- Computer Science
- Continuous Improvement Process
- JIRA
- Kanban Principles
- Lean Manufacturing
- Milestones (Project Management)
- New Product Development Process Improvement
- Product Management
- Project Engineering
- Project Management
- Project Planning
- Project Schedules
- Risk Management
- Scrum (Software Development)
- Software Development
- Sprint Planning
- Cross-Org Skills
- Effective Communication
- Results Orientation
- Learning Agility
- Digital Fluency
- Customer Centricity
Nice To Haves
- Program Management Professional (PMP)
Responsibilities
- Lead execution of complex, multi-team technical programs spanning multiple products, services, and organizations.
- Drive cross-organization dependency management, including alignment across engineering, product, platform, security, operations, and external partner teams.
- Support program execution for foundational platform and service capabilities, including API-driven, cloud, and data-intensive components.
- Translate product plans and architectural direction into actionable execution plans, milestones, and delivery commitments.
- Serve as a primary point of coordination and accountability for program status, risks, and delivery health.
- Identify technical, architectural, and operational risks, and partner with engineering and architecture leaders to drive mitigation plans.
- Lead release planning and readiness activities, ensuring alignment across development, validation, deployment, and post-release support.
- Facilitate execution and technical trade-off discussions, escalating issues as needed to maintain delivery commitments.
- Establish and track clear success criteria, milestones, and delivery metrics for complex initiatives.
- Drive continuous improvement of execution practices, including planning rigor, dependency tracking, and cross-team coordination.
- Communicate program progress, risks, and key issues through regular updates and reviews with stakeholders and leadership.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Long term/short term disability insurance
- Employee assistance program
- Flexible spending account
- Life insurance
- Generous time off policies, including; 4-12 weeks fully paid parental leave based on tenure
- 11 paid holidays
- Additional flexible paid vacation and sick leave
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What This Job Offers
Job Type
Full-time
Career Level
Senior
