Technical Program Manager

Ford Motor • Dearborn, MI

14h • Hybrid

About The Position

The software product organization within Ford Credit seeks to deeply understand our customer so that we may provide digital solutions that improve their ability to finance and own Ford and Lincoln vehicles. Ford Credit Platform Engineering is looking for a Senior Program Manager specializing in management of strategic delivery. You will work on managing the governance and maintaining control of highly complex, cross-team, multi-project programs. You will help delivery teams be laser focused on delivering work with quality while maintaining the control of noise in the ecosystem and minimize the affect of it on the core team delivering the work. The role will have the ability to directly impact the future of program management practices at Ford Credit and effect a high degree of change across the Ford Credit Engineering teams. The primary customers for the role are engineering leaders, product managers, developers, and analytics teams within Ford Credit. The candidate will have a deep understanding of Lean-Agile program management practices (including SAFe) and must have managed key ownership of processes in practices.

Requirements

• Bachelor’s degree in computer science, Engineering, Information Technology, or relevant area of study, or equivalent work experience
• 12+ years’ experience in engineering, engineering program management, technical program management, product management, or related area
• Extensive experience using, managing, and supporting teams with Agile program management tools, such as Jira, Confluence, etc.
• Experience of administration and control of use access, workflows, trackers in JIRA and Confluence

Nice To Haves

• Master’s Degree in Computer Science, Engineering, Business Administration, or related area
• Certification in Project or Program Management such as PMP, etc.
• Certification in Lean-Agile practices, such as Certified Scrum Master or SAFe.
• Experience managing complex programs with solutions relying on cloud-native technologies.
• 15+ years’ experience in engineering, engineering program management, technical program management, product management, or related area
• Extensive experience managing programs supporting Platform service-oriented or SaaS based solutions.
• Strong verbal and written communications skills with the ability to influence the enterprise.

Responsibilities

• Play the role of “Agile Release Train Engineer” OR Program Manager managing cross skilled teams in assigned Agile Release Train (ART)
• Be first line of defense to shield delivery teams from planned and unplanned needs for various purposes.
• Collaborate with Transformation leadership team to develop Objective and Key Results (OKR’s) for L4 and below.
• Manage intake process for the program and coordinate intakes through the phases of assessment, estimation & planning.
• Manage scope change management practices and drive governance to ensure strong scope change control.
• Manage Administration and Control of JIRA and Confluence
• Drive and oversee coordination of cross-functional teams involved in the transformation to support all aspects of the program.
• Manage the weekly forums of health measurement, dashboard generation, status reporting, risk monitoring, issue escalations, process audit & reporting.
• Maintain the data sanity in tools like Jira, Confluence, Planview & SharePoint.
• Organizers of cross ART collaborative sessions & cadences e.g. Retrospectives.
• Drive alignment among delivery governance with organizational governance.
• Establish quality standards to be followed across the teams.
• Be the first line of integration with external teams for data measurement & data sharing e.g. L1 & L2 executive teams, Office of CTO, Office of CPO.
• Be first line of integration with teams external to the program for cross dependency tracking e.g. with Insurance, Integration Services.
• Monitor process adherence & activate remediation protocols where needed.
• Provide support to other transformational services e.g. Organization Change Management, User Training, Knowledge Retention etc. using the data available in various tools.

Benefits

• Immediate medical, dental, vision and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
• Paid time off and the option to purchase additional vacation time.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior