Technical Program Manager

Infinitus Systems • San Francisco, CA

19d • Hybrid

About The Position

Infinitus is AI communications in service of patients. Healthcare is inherently complex and siloed. We’re pioneering agentic communications to connect the entire system — any stakeholder, any channel, inbound and out. The result is intelligent care that reduces patient anxiety, increases speed to treatment, and enables teams to scale impact without stretching resources. Our system combines industry-leading safety guardrails with the largest dynamic knowledge graph built on millions of real-world interactions. It’s why 44% of the healthcare Fortune 50 trusts Infinitus to turn fragmented touchpoints into seamless care for better patient outcomes.
At Infinitus, our mission is simple: create time for healthcare by making access, adherence, and affordability easier than ever. We’ve automated over 7 million calls and 100M+ minutes of conversation — saving millions of hours for patients and providers.
Backed by over $100M from top investors including Google Ventures, Kleiner Perkins, Andreessen Horowitz, and Coatue, we’re a team that challenges the status quo and moves fast at the intersection of AI and healthcare. Infinitus was recently named to Fast Company's World's Most Innovative Companies and Business Insider’s top startups in healthcare.
As a Technical Program Manager on the Customer Enablement team, you will lead the technical delivery of AI agent and copilot solutions for Big Pharma, Specialty Pharmacy, Pharma Hubs, Payor and Provider clients, with a focus on system integrations and pilot implementations. You’ll serve as a trusted partner to our clients, guiding them through the configuration, integration, and adoption of Infinitus solutions while ensuring seamless, scalable outcomes.
This role combines technical execution, project ownership, client engagement, and cross-functional collaboration. You’ll be instrumental in helping clients unlock the full value of our AI platform in clinical, commercial, and operational use cases.

Requirements

• 5+ years of experience in technical program management, specifically owning the end-to-end delivery of complex system integration and AI solutions in a SaaS environment.
• Must have direct experience in Patient Access Hub or Life Sciences programs.
• Proven ability to lead and manage multiple concurrent programs or workstreams, including defining technical roadmaps, cross-functional strategy, and managing dependencies across Product and Engineering.
• Expertise in agile methodologies and technical program governance to drive predictable outcomes for high-stakes projects.
• Hands-on experience with technical integrations, including APIs, CSVs, and CRM systems (e.g., Salesforce), and a deep understanding of data platforms.
• Exceptional communication skills, with a proven ability to act as a consultative partner and bridge business and technical stakeholders in client-facing engagements.
• Direct experience with shipping beta products and leading features from pilot through general availability, including leading clients through design, build, QA, UAT, go-Live, and hypercare cycles.
• Demonstrated ability to establish program-level metrics and lead strategic business reviews to drive alignment between technical execution and customer ROI.
• Comfortable working independently and proactively identifying and mitigating technical and non-technical risks in a fast-paced, startup environment.
• Client and internal leadership stakeholder management experience.

Nice To Haves

• Familiarity with Mulesoft, or similar integration tools
• Exposure to AI solutions, digital transformation, or automation in healthcare.
• Experience in data integrations with EMR or payor systems.
• Experience as Operations lead in Patient Access Hubs
• Experience in SOP development and training for a Patient Access Hub team
• Direct process experience with Benefits Verifications, Prior Authorizations and Provider Engagement within a Patient Access Hub environment

Responsibilities

• Own the end-to-end delivery for new client integrations and solution pilots.
• Lead and manage the delivery of multiple concurrent programs or workstreams.
• Translate strategic business goals into clear technical requirements and detailed solution plans.
• Define the technical roadmap for scaling client integrations and manage cross-functional dependencies across Product and Engineering.
• Establish program-level metrics, governance, and operating reviews for the entire client lifecycle.
• Lead implementations for integrations with client systems including CRM (e.g., Salesforce), Electronic Medical Records (EMRs), and data platforms via APIs, CSVs, Smart on FHIR, and other standards
• Coordinate with rest of the customer enablement, internal engineering and product teams to ensure timely, scalable integration rollouts.
• Proactively identify and mitigate technical and non-technical risks across concurrent client programs.
• Act as a consultative partner to Big Pharma, Specialty Pharmacy, Pharm Hubs, Payor and Provider clients; provide clear guidance on system capabilities, integration strategies, and best practices.
• Collaborate with client Hub operations and technical teams and leadership to launch end to end hub experience
• Lead technical client conversations and working sessions, representing Infinitus as a domain expert.
• Lead customers through design, build, QA, UAT, go-Live and hypercare cycles, proactively troubleshooting issues and ensuring client readiness for launch.
• Proactively identify customer pain points and technical roadblocks, driving internal cross-functional resolution.
• Lead regular strategic business reviews with key client stakeholders to ensure alignment on program goals, objectives and milestones.
• Deliver and monitor key program-level KPIs in Patient Access Hubs, focusing on metrics that drive client ROI (e.g., time-to-therapy, patient activation rates, Task Success Rate, and operational data quality metrics).

Benefits

• Hybrid work (SF office Mon/Tues/Thurs) + catered lunches (Bay Area Positions only)
• Competitive salary, equity, and 401(k)
• Wellness stipend & great benefits (medical, dental, vision)
• Generous PTO & parental leave
• Bi-annual offsites & a collaborative, mission-driven culture

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed