Technical Program Manager

Aerostrat•Seattle, WA

5d•$100,000 - $160,000•Remote

About The Position

Aerostrat is a fast growing B2B SaaS company building a complete maintenance planning solution for the aviation industry. Our core product, Aerros, enables our customers to plan all the maintenance on hundreds of aircraft in a matter of minutes. Our solution helps customers understand the cost and efficiency of their maintenance operations while giving them the confidence to make data-backed business decisions. Over the past ten years Aerostrat has achieved a customer base that includes some of the world’s most well-known airlines and aircraft operators. Aerostrat’s success to date has been driven by a lean team focused on transforming complex asks into an easy to use product. About this role In this role, you will... Become a subject matter expert in all things Aerros and Aircraft Maintenance Planning Gain a deep understanding of our technical landscape including our database structure, API offering, and key customer integrations Interface directly with our customers to provide guidance on how use our Reporting and API offerings Build and maintain internal usage analytics dashboards using Posthog, PowerBI, SQL, and other analytics tools Work directly with customers to understand their technical requirements and architect a solution for implemention or integration projects Project manage all customer-facing non-agile technical projects Work directly with other technology providers as part of building and supporting integrations Improve existing processes by using your knowledge to build playbooks, document SOPs, and expand our existing customer-facing documentation Support customer success team when required to ensure top-tier customer support This role is great for you if... Have experience working directly with or within Airline IT teams as part of building or supporting Aviation IT systems You’re comfortable working directly with customers and architecting technical solutions for business teams Have strong analytical skills, including a solid grasp of SQL fundamentals and API concepts Have experience with Aerros or common industry ERP systems (eg, Trax, IFS, AMOS, and Ramco) Why Aerostrat As a Technical Program Manager at Aerostrat, you will be a critical part of our growth journey. You will be filling a critical need of our organization - strong, customer-facing technical support. Our customers are used to Aerostrat providing the highest tier of technical guidance - whether that be how to use our API, design an integration, or build a report. You will join our team in providing this high level of service as you strengthen your aviation and technical knowledge. In this role you will have opportunity to expand your knowledge in a variety of disciplines and shape your own position as your knowledge grows. You will be exposed to nearly all aspects of Aerostrat’s operation and be able to influence the direction of our products and technology. At Aerostrat we pride ourselves on our excellent work environment with a fully remote team and tools, flexible hours, and a strong focus on results - not how many hours you spend available on Slack. Working at Aerostrat will offer you an opportunity to solve real customer problems, foster a healthy work-life balance, and make a huge impact on a highly success product used by many of the airlines behind your travel and the packages on your doorstep.

Requirements

Bachelor’s degree in MIS, BCIS, CS, or similar discipline
3+ years as an analyst supporting software or IT organizations
3+ years of managing projects
Intermediate experience using SQL and various BI tools such as Tableau or Power BI
Intermediate Excel knowledge (e.g. pivot tables, charts, multiple criteria lookups, nested logical statements, data cleansing)
Baseline understanding of Restful API’s: What they’re for and how to use them.
Baseline understanding of ETL/ELT workflows, databases, data warehouses
Baseline understanding of how SSO works including SAML 2.0, OIDC, and OAuth
Experience eliciting requirements directly from end-users and IT representatives
Effective cross-company communication and customer communication

Nice To Haves

Experience as a maintenance planner or multiple years working in airline maintenance
PMP and/or experiencing managing projects from conception to completion.
Experiencing developing simple applications in any programming language
Experience implementing vendor solutions as the customer or vendor
Intermediate SQL skills (e.g. complex queries, sub queries, pivots, cursors, and temp tables)

Responsibilities

Become a subject matter expert in all things Aerros and Aircraft Maintenance Planning
Gain a deep understanding of our technical landscape including our database structure, API offering, and key customer integrations
Interface directly with our customers to provide guidance on how use our Reporting and API offerings
Build and maintain internal usage analytics dashboards using Posthog, PowerBI, SQL, and other analytics tools
Work directly with customers to understand their technical requirements and architect a solution for implemention or integration projects
Project manage all customer-facing non-agile technical projects
Work directly with other technology providers as part of building and supporting integrations
Improve existing processes by using your knowledge to build playbooks, document SOPs, and expand our existing customer-facing documentation
Support customer success team when required to ensure top-tier customer support

Benefits

Working remotely with flexible hours to remove commute times
Unlimited PTO and 11 holidays per year
Multiple health insurance options with the possibility of an HSA with employer contributions
401k with matching
Flexperks to cover work from home expenses, cell phone, and internet.
Travel discounts with our corporate travel provider
Annual team retreats

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