Technical Program Manager

Casap • New York, NY

36d • Hybrid

About The Position

Casap is seeking talented Technical Program Managers to join our teams in San Francisco and New York City, excited to supercharge how banks operate with a rapidly scaling product at the forefront of automation and Artificial Intelligence.

Requirements

• 5+ years of experience in technical project management, solutions engineering, or customer implementation roles, ideally in SaaS or fintech.
• Strong technical fluency — able to understand APIs, data workflows, and customer environments, and translate requirements for engineering teams.
• Direct experience working with enterprise clients, especially in financial services, fintech, or other regulated industries.
• Proven track record managing complex, cross-functional projects involving product, engineering, and external stakeholders.
• Excellent communication skills with the ability to engage both technical and executive-level stakeholders.
• Highly organized and detail-oriented, with the ability to manage multiple projects in fast-paced environments.

Nice To Haves

• Familiarity with fraud systems, payment infrastructure, or chargeback processes!

Responsibilities

• Serve as the primary point of contact for new customers from post-sale through go-live, acting as the “face of Casap” during onboarding.
• Lead technical kickoff calls, walking clients through the implementation plan and aligning on scope, timeline, and integration needs.
• Translate client requirements (e.g. stack, fraud workflows, capabilities) into clear technical specs for the engineering team.
• Coordinate with client-side IT, InfoSec, and fraud teams to drive integrations forward and address security or infrastructure needs.
• Partner closely with internal engineering and product teams to scope work, remove blockers, and keep implementations on track.
• Manage all onboarding meetings and communications with a white-glove, enterprise-ready approach.
• Represent Casap with professionalism and executive presence when working with financial institutions, credit unions, and fintechs.
• Ensure a smooth handoff to the platform support team once clients are fully live and integrated.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed