Technical Program Manager, Gong (Remote, US or LATAM)

Go Nimbly

1d • $110,000 - $140,000 • Remote

About The Position

As a Technical Program Manager, Revenue Operations at Go Nimbly, you’ll take charge of delivering high-quality revenue operations services for our customers; to start, we expect your role to be focused within our Implementation Services line of business. You’ll oversee project timelines, budgets, and deliverables while ensuring our work aligns with customer expectations and long-term goals. Collaborating with Engagement Managers and Delivery Directors, you’ll proactively manage risks, provide governance for team activities, and keep projects on track to achieve intended outcomes.
On a given day, Technical Program Manager, Revenue Operations will focus on project and delivery management, customer success, and roadmapping. You will manage end-to-end project delivery, maintain and deliver strategic roadmaps, and ensure alignment with customer expectations and satisfaction. You’ll also identify growth opportunities within accounts and provide actionable insights to stakeholders (internal and external), helping our customers achieve their revenue goals.
On a given day, a Technical Program Manager (Gong) will spend time:
Acting as a trusted advisor to customers, offering strategic guidance and insights to optimize revenue performance.
Collaborating closely with customer stakeholders to understand business goals and define high-level strategies to optimize revenue operations processes, including sales, marketing, and customer success.
Leading the implementation of revenue operations solutions, with a special focus on conversation intelligence and sales engagement platforms.
Overseeing system configurations, integrations, and customizations to meet customer needs.
Providing guidance and support to internal and external teams on best practices for revenue operations and technical implementations.
Developing and managing project plans to ensure compliance with all agreed milestones, managing delivery dates, resourcing, and schedules.
Managing customer expectations and nurturing the customer relationship by being the point person for all communication.
Working with the customer to identify and resolve issues that could impact project scope or timeline.
Ensuring the quality of all deliverables and providing direction on one or more projects while maintaining a high level of service.
Deeply understanding your customer’s business challenges and providing insights to address these issues effectively.

Requirements

• At least 5 years of experience in project management, ideally in consulting or SaaS environments.
• Strong knowledge of B2B sales process and GTM strategies, with familiarity in Salesforce or other CRM tools like Outreach and Clari.
• Experience supporting a combination of sales teams (SDRs and AEs) and client facing teams (AMs and CSMs).
• Proven ability to manage budgets, timelines, and risks while delivering exceptional results.
• Experience leading technical implementation projects, including system integrations and process automation.
• Excellent organizational, communication, and presentation skills.

Responsibilities

• Act as a trusted advisor to customers, offering strategic guidance and insights to optimize revenue performance.
• Collaborate closely with customer stakeholders to understand business goals and define high-level strategies to optimize revenue operations processes, including sales, marketing, and customer success.
• Lead the implementation of revenue operations solutions, with a special focus on conversation intelligence and sales engagement platforms.
• Oversee system configurations, integrations, and customizations to meet customer needs.
• Provide guidance and support to internal and external teams on best practices for revenue operations and technical implementations.
• Develop and manage project plans to ensure compliance with all agreed milestones, managing delivery dates, resourcing, and schedules.
• Manage customer expectations and nurture the customer relationship by being the point person for all communication.
• Work with the customer to identify and resolve issues that could impact project scope or timeline.
• Ensure the quality of all deliverables and provide direction on one or more projects while maintaining a high level of service.
• Deeply understand your customer’s business challenges and provide insights to address these issues effectively.

Benefits

• Flexible working environment: our entire team works remotely, and we have no plans to change this!
• Tiered incentive program (in addition to base salary) to reward high performers.
• Gain exposure to several high-growth companies looking to scale and invest in their revenue operations function.
• Be a part of a dynamic team and collaborate with top industry professionals. Many of our alumni have gone on to become leaders and executives at high-growth companies!
• Annual camp: we have a yearly offsite to bring the team together, celebrate our successes, and plan the year.
• Dedicated to employee development and career paths aimed at fostering your growth and career.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees