Technical Program Manager

Revelation Pharma LLC • Revelation Pharma Corp LLC -REMOTE, US,

2d • $90,000 - $110,000 • Remote

About The Position

Evergreen Telehealth is seeking a Senior Technical Program Manager to lead technology delivery coordination for their direct-to-consumer telehealth platform. This is a foundational role where the individual will act as the liaison between engineering, external vendors, clinical operations, and executive leadership. The primary focus will be on owning the execution and delivery processes, rather than just tracking progress. The role involves building the technology organization from the ground up, with a significant emphasis on vendor integrations, support operations, technology governance, and cross-functional program coordination.

Requirements

• 5 or more years of technical program management experience, with direct ownership of third-party technology integrations.
• Demonstrated experience building a support operations function, including BPO relationship management.
• Comfortable reading API documentation and technical specifications without requiring engineering support to interpret them.
• Experience in a regulated industry, with working knowledge of HIPAA compliance requirements.
• Background in startup or build-from-scratch environments where the processes do not yet exist.
• Strong written communication, with a demonstrated ability to produce executive-level reporting and governance documentation.

Nice To Haves

• Experience with telehealth, digital health, or pharmacy technology platforms.
• Prior work coordinating vendor implementations involving EHR, payment processing, or identity verification systems.
• Familiarity with AWS-hosted application environments.
• Experience with technology governance frameworks, audit preparation, or compliance program management.

Responsibilities

• Own end-to-end delivery coordination for all active technology vendor integrations, including EMR, payment processing, and identity verification.
• Manage vendor timelines, API dependency sequencing, and UAT coordination.
• Serve as the primary point of contact between external vendors and the engineering team.
• Track go-live readiness and surface blockers before they reach engineering.
• Design the patient support function from scratch, including ticket taxonomy, escalation paths, SLA definitions, and tooling selection.
• Manage the relationship and SLA compliance of our BPO partner for Tier 1 patient support.
• Build and maintain the runbooks and escalation documentation used by all support tiers.
• Coordinate with clinical operations on the clinical deflection boundary and adverse event protocol.
• Drive execution of the enterprise technology governance workplan across cybersecurity, data governance, AI governance, cloud computing, and support operations domains.
• Own milestone tracking, stakeholder reporting, and evidence collection for audit readiness.
• Maintain the governance artifact library and ensure deliverable quality across all five domains.
• Coordinate with IT, compliance, and clinical stakeholders to keep governance milestones on schedule.
• Maintain the integrated program timeline connecting engineering sprints, vendor milestones, FTE onboarding, and executive reporting.
• Own the dependency map across all active workstreams and escalate blockers proactively.
• Run the weekly program status cadence and prepare reporting for the CTO and executive stakeholders.
• Partner with the Product team to ensure product delivery is sequenced correctly against vendor and infrastructure dependencies.

Benefits

• Base salary of $90,000 to $110,000 depending on experience
• Full benefits package including medical, dental, and vision
• Fully remote position with defined overlap hours for team collaboration
• Direct access to executive leadership in a high-ownership, low-bureaucracy environment
• The opportunity to build the operational foundation of a healthcare platform from day one

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed