Technical Program Manager

BigCommerce•Austin, TX

11d•$119,680 - $202,400•Hybrid

About The Position

Welcome to the Agentic Commerce Era At Commerce, our mission is to empower businesses to innovate, grow, and thrive with our open, AI-driven commerce ecosystem. As the parent company of BigCommerce , Feedonomics , and Makeswift , we connect the tools and systems that power growth, enabling businesses to unlock the full potential of their data, deliver seamless and personalized experiences across every channel, and adapt swiftly to an ever-changing market. Simply said, we help businesses confidently solve complex commerce challenges so they can build smarter, adapt faster, and grow on their own terms. If you want to be part of a team of bold builders, sharp thinkers, and technical trailblazers, working together to shape the future of commerce, this is the place for you. The Opportunity We are seeking an experienced Technical Program Manager to lead the delivery of our Artificial Intelligence roadmap and other strategic programs. In this role, you will serve as the connective tissue between our Austin-based engineering teams and global stakeholders across product, marketing, and sales. As a member of our Strategic Business Operations team, you will drive programs end-to-end, from discovery through general availability, ensuring that AI initiatives are delivered with precision, speed, and measurable impact for our merchants. You will collaborate with both internal stakeholders and external partners to help define and execute on our global roadmap. What You Will Do Program & Delivery Leadership Lead multiple concurrent AI-focused programs of work, comprising simultaneous projects from inception to delivery, ensuring on-time, high-quality outcomes for merchants. Own scope management, change control, capacity planning, dependency tracking, and proactive risk and issue mitigation across all assigned programs. Develop and present clear, concise program updates and strategic recommendations to executive audiences. Partner with our Commercial team to drive Go-to-Market readiness end-to-end, ensuring all stakeholders understand their roles and deliverables at each phase of release. Stakeholder & Cross-Functional Alignment Provide transparent, cross-functional visibility into program status, resource needs, granular requirements, milestones, dates, and escalations. Drive all cross-functional communication for a program, from kickoff through general availability. Build strong working relationships across technical and non-technical disciplines, including engineering, data science, product, design, marketing, and sales. Create and sustain accountability structures that keep all parties aligned and moving forward, using both formal and informal levers. Influence without authority, motivating teams and leaders at all levels to achieve shared outcomes. Collaborate with colleagues within the SBO team and across all other functions, contributing to company culture and collective intelligence. Team Enablement & Agile Coaching Foster a culture of continuous improvement, helping teams adopt practices that increase velocity, quality, and collaboration. Bring pragmatic judgment to methodology selection, applying Agile, waterfall, or hybrid approaches as each situation demands. Partner with engineering leads to identify and remove blockers that slow the delivery of AI features and capabilities. Serve as an Agile Coach and provide guidance on sprint planning, daily standups, sprint reviews, retrospectives, and release planning.

Requirements

7 or more years of experience in technical program or project management, with a focus on medium-to-large-scale software development initiatives within web technologies.
Demonstrated experience managing AI, machine learning, or data-intensive programs is strongly preferred.
Own post-program retrospectives and value realization reviews, ensuring AI initiatives are tracked against intended business outcomes, not just delivery milestones.
Proven, hands-on proficiency in Agile methodologies (Scrum, Kanban, SAFe) with direct coaching experience preferred.
Strategic Thinking: You connect day-to-day execution to broader business objectives and AI strategy, ensuring the work your teams do moves the needle.
Communication: You translate complex technical concepts into clear narratives for any audience, from engineers to executives, and maintain that clarity from kickoff through launch.
Problem Solving: You use logic and creativity to make sense of ambiguous situations and arrive at intelligent solutions, even when the full picture is not yet available.
Organizational Excellence: You manage competing priorities with discipline and follow-through. You do not get overwhelmed easily, and very little escapes your attention.
Adaptability: You thrive in fast-moving environments where priorities shift and details are not always available upfront, recalibrating quickly and keeping teams focused.
People Leadership: You inspire those around you, building trust and momentum across diverse, distributed, and global teams.
Curiosity & Innovation: You are constantly seeking ways to improve processes, challenge assumptions, and bring creative thinking to every program you touch.

Nice To Haves

Certifications such as PgMP, PMP, Certified ScrumMaster (CSM), Lean, or Six Sigma are a plus, though not required.

Responsibilities

Lead multiple concurrent AI-focused programs of work, comprising simultaneous projects from inception to delivery, ensuring on-time, high-quality outcomes for merchants.
Own scope management, change control, capacity planning, dependency tracking, and proactive risk and issue mitigation across all assigned programs.
Develop and present clear, concise program updates and strategic recommendations to executive audiences.
Partner with our Commercial team to drive Go-to-Market readiness end-to-end, ensuring all stakeholders understand their roles and deliverables at each phase of release.
Provide transparent, cross-functional visibility into program status, resource needs, granular requirements, milestones, dates, and escalations.
Drive all cross-functional communication for a program, from kickoff through general availability.
Build strong working relationships across technical and non-technical disciplines, including engineering, data science, product, design, marketing, and sales.
Create and sustain accountability structures that keep all parties aligned and moving forward, using both formal and informal levers.
Influence without authority, motivating teams and leaders at all levels to achieve shared outcomes.
Collaborate with colleagues within the SBO team and across all other functions, contributing to company culture and collective intelligence.
Foster a culture of continuous improvement, helping teams adopt practices that increase velocity, quality, and collaboration.
Bring pragmatic judgment to methodology selection, applying Agile, waterfall, or hybrid approaches as each situation demands.
Partner with engineering leads to identify and remove blockers that slow the delivery of AI features and capabilities.
Serve as an Agile Coach and provide guidance on sprint planning, daily standups, sprint reviews, retrospectives, and release planning.