Technical Program Manager – Strategic Initiatives and Delivery Office

JPMorgan Chase & Co.•Jersey City, NJ

2d•$114,000 - $155,000

About The Position

As a Technical Program Manager in Consumer & Community Banking Core Engineering Solutions, you will be part of a fast-growing product team responsible for promoting and enhancing the engineering experience across the entire Consumer & Community Banking organization. Leveraging your deep knowledge of technical principles, practices, and theories, you will develop innovative solutions while effectively managing resources, budgets, and high-performing teams. Your strong analytical reasoning and adaptability will help you navigate ambiguity and change, ensuring that technology initiatives remain tightly aligned with business objectives. With advanced communication and stakeholder management skills, you will build productive relationships and influence decision-making to achieve mutually beneficial outcomes. As a subject matter expert, you will also shape operational plans and risk management strategies, upholding the highest standards of quality and professionalism in service delivery.

Requirements

3+ years of experience or equivalent expertise in technical program management, leading complex technology projects and programs in a fast-paced environment
Demonstrated proficiency in applying analytical reasoning and problem-solving techniques to break down business, technical, or operational objectives into manageable tasks and activities
Proven experience leading through the project lifecycle management, including influencing decision makers and adapting to changes as business needs evolve
Strong technical fluency, with familiarity in current and relevant platforms, software tools, and technologies
Proficient in stakeholder management, with a track record of establishing productive working relationships and driving mutually beneficial outcomes
Demonstrated experience using enterprise-authorized AI capabilities within the work environment to support program management workflows with strong validation habits and awareness of data sensitivity.
Become the go-to person for your domain, assuming a highly visible role within the company as the subject matter expert presenting insights and recommendations to senior leadership
Self-motivated, innovative thinker with the ability to derive, formulate, and develop new concepts, processes and value-added activities
Demonstrated experience using enterprise-authorized AI capabilities within the work environment to support technical program management workflows with strong validation habits and awareness of data sensitivity.
Ability to review and validate AI-assisted plans, risks, and recommendations before use, escalating when uncertain and following data handling expectations.
Keen attention to detail, strong organization skills and thorough follow-up

Nice To Haves

Experience building and working with high-performing teams in a complex organization with a focus on process improvement
Strong facilitation and negotiation skills - Ability to collaborate and influence across product group/domains to drive consensus and decision making
Excellent written and verbal communication skills with demonstrated ability speaking/ presenting to various levels of management in both business and technology
Ability to think strategically while also being hands-on to progress initiatives as needed
Ability to flex approach based on the needs of the team/organization

Responsibilities

Develop and execute comprehensive project plans, incorporating technical requirements, resource allocation, and timelines to ensure timely and successful delivery of technology projects and programs
Identify and mitigate project risks, proactively addressing potential roadblocks and implementing risk management strategies to minimize impact on project or program outcomes
Collaborate with cross-functional teams, including engineering, product, and business stakeholders, to define program scope, objectives, and deliverables, ensuring alignment with overall business goals
Utilize technical fluency to evaluate and recommend appropriate technologies, platforms, and vendor products for project implementation
Monitor project progress, adjusting plans and schedules as needed, and providing regular status updates to stakeholders, ensuring transparency and effective communication throughout the project or program lifecycle
Build relationships with customers to understand challenges and develop solutions to resolve them driving satisfaction and holding a customer first mentality
Uses enterprise-authorized AI capabilities within the work environment to accelerate program planning and risk synthesis (e.g., consolidating inputs into integrated plans, RAID, and executive-ready updates), validating outputs and handling data according to sensitivity requirements
Utilize advanced analytical reasoning to assess program performance, identify areas for improvement, and implement data-driven optimizations to enhance efficiency and effectiveness
Promote reuse-first, AI-assisted practices for program governance and reporting, ensuring human review and alignment to delivery standards