Technical Program Manager, Salesforce

Doximity•San Francisco, CA

About The Position

Doximity is transforming the healthcare industry. Join our mission to help every physician be more productive and provide better care for their patients. As medicine's largest network in the United States, there's an elevated level of responsibility in everything we do. We don't take that responsibility lightly and are committed to building diverse teams with an inclusive culture that can make a direct impact on the healthcare system. One of Doximity's core values is stretching ourselves. Even if you don't check off all the boxes below we encourage you to apply. Doximity is full of exceptional people who bring their own unique experiences to work everyday and make us all better for it! We are seeking a Technical Program Manager with deep Salesforce expertise to serve as the connective tissue across our commercial and product ecosystem. This individual will operate at the intersection of Sales, Customer Success, Finance, Product, and Marketing, ensuring that systems, processes, and teams remain tightly aligned. This is not a traditional PM role. You will be a player-coach —someone who can both drive execution and step into the details, including Salesforce solutioning and light development work when needed. Your mission is to: Eliminate friction across teams Drive clarity, accountability, and delivery Ensure Salesforce and adjacent systems scale with the business You will own team rhythm, cross-functional coordination, and technical delivery—helping multiple stakeholders move quickly while maintaining structure and quality.

Requirements

7–12 years of experience in Technical Program Management, Business Systems, or similar roles
Exceptional interpersonal skills and strong Corporate IQ
High energy
Positive attitude
Very tech forward and constantly thinking about automation, AI, and efficiency
Deep expertise in Salesforce (Sales Cloud required; Service Cloud preferred)
Hands-on experience with: Salesforce configuration (Flows, objects, automation)
Basic development (Apex, SOQL, APIs)
Proven experience working with: Sales and Customer Success teams, Cross-functional partners (Finance, Product, Marketing)
Strong experience with: Jira (or similar tools), Agile / Scrum environments

Nice To Haves

Background in one or more of: Healthcare / Pharma, Advertising / Media, Travel / Airlines
Experience with: CPQ, CLM, or billing systems, Marketing automation platforms, Data / BI tools
Salesforce certifications (Admin, Platform App Builder, or Developer)

Responsibilities

Act as the primary orchestrator across Sales, Customer Success, Finance, Product, and Marketing
Identify cross-team dependencies and proactively remove blockers to execution
Translate business needs into technical requirements and Salesforce solutions
Serve as a trusted partner to GTM teams, ensuring systems support evolving workflows
Lead end-to-end delivery of Salesforce initiatives, including: Sales Cloud, Service Cloud, and related integrations
Contribute hands-on to: Solution design and architecture, Configuration (flows, validation rules, objects), Light Apex / SOQL / integrations where needed
Partner with engineering to ensure scalable, maintainable implementations
Drive release management, QA, and deployment processes
Establish and maintain operating cadence across teams: Sprint planning, backlog grooming, and release prioritization
Own Jira and system workflows: Ensure tickets are clearly defined, prioritized, and progressing
Lead recurring forums: Weekly execution calls, Cross-functional alignment sessions
Act as the “voice of delivery”, ensuring deadlines and commitments are met
Build and maintain real-time dashboards and reporting across Salesforce and BI tools
Provide clear visibility into project status, risks, and outcomes
Continuously improve: Business processes, Data integrity and governance, System scalability and usability
Drive alignment across systems including: Salesforce (core), CLM / CPQ / billing tools, Marketing automation platforms
Lead key initiatives such as: Process redesign (e.g., deal flow, amendments, renewals), New product launches and system enablement, Data model and workflow optimization
Ensure SOX compliance, audit readiness, and documentation integrity
Maintain clear documentation of: System architecture, Business processes, Key workflows and dependencies