Technical Program Manager III, Software Tools
About The Position
Google is seeking an experienced Technical Program Manager to lead platform operations, feature delivery, and production support for its enterprise Governance, Risk, and Compliance (eGRC) platform built on ServiceNow. The role sits at the intersection of ServiceNow platform operations, product strategy, and software engineering execution. The program manager will partner with product managers to prioritize capabilities and manage capacity trade-offs, lead cross-functional ServiceNow engineering teams through Agile delivery and enterprise integrations, and own production support, customer escalations, and defect resolution across Google's infrastructure development and delivery organization. The position offers the opportunity to contribute to Google's Data Centers, helping make them safer and more efficient. The role requires technical expertise, leadership, and cross-functional collaboration to manage projects central to operational excellence and strategic growth.
Requirements
- Bachelor's degree in a technical field or equivalent practical experience.
- 5 years of experience in program management.
- Experience in ServiceNow.
- Experience in software operations support.
Nice To Haves
- Experience in artificial intelligence, risk management, and vendor management.
- Operational and delivery experience with ServiceNow, specifically Integrated Risk Management (IRM)/Governance, Risk, and Compliance (GRC), SecOps, ITSM, case management, or custom scoped applications, including instance promotion, upgrade readiness, access-control governance, and out-of-the-box versus custom architecture trade-offs.
- Experience partnering with product managers to refine product backlogs, turn ambiguous regulatory or business requirements into actionable engineering specifications, and manage sprint capacity across features, platform quality, and technical debt.
- Experience delivering REST/API integrations, enterprise data pipelines, and legacy-to-ServiceNow platform migrations across multiple engineering and vendor teams.
Responsibilities
- Manage day-to-day operational health of the enterprise eGRC ServiceNow platform, including instance governance, configuration standards, release-readiness gates, user-access workflows, and platform-reliability metrics.
- Collaborate with product managers on backlog refinement and roadmap planning; evaluate technical feasibility, estimate engineering effort, balance sprint capacity across feature delivery, bug resolution, and technical debt, and align cross-functional priorities.
- Direct cross-functional ServiceNow engineers, data engineers, and system integration partners through Agile sprint execution, architectural reviews, custom workflow and data-model development, enterprise API and data integrations, user acceptance testing, and incremental production launches.
- Own the end-to-end production-support lifecycle and engineering defect queue, including bug triage, issue reproduction, severity classification, root-cause analysis, regression-risk assessment, and customer escalations.
- Drive multi-quarter technical migrations from legacy compliance tools to ServiceNow and orchestrate bidirectional integrations.
Benefits
- 15% bonus target
- Equity
- Benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
