Technical Program Manager II (Contract Role)

PlayStation Global•San Diego, CA

5d•Onsite

About The Position

Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. The Commerce, Account, & Partner Engineering (CAPE) Technical Operations team is dedicated to maintaining an always-available platform while enabling seamless delivery of delightful experiences for PlayStation players, partners, and operators. As a horizontal organization, we provide operations and tooling support for backend services across account management, authentication, commerce, and third-party partner integrations on the PlayStation Network. As a key leader of the CAPE Accounts & Identity SRE and Notifications team, you will help drive the availability and enablement for accounts, authentication, and notifications platforms. You will partner closely with service development teams to deliver exciting, new product and platform capabilities, while continuously raising the bar of maturity for operational excellence for millions of players worldwide. We are seeking an experienced TPM with a strong balance of technical, organizational, and interpersonal skills. You will drive large-scale, cross-functional programs that impact teams throughout SIE. This role requires navigating complex systems, managing dependencies, and delivering results in a fast-paced, high-availability environment.

Requirements

BS degree in Computer Science, Engineering, or related technical subject area.
5+ years of experience in Technical Program Management in an agile software development environment.
5+ years hands-on cloud experience – integrating, developing and managing applications.
5+ years of relevant work experience in a highly visible, global and/or critical production, software environment.
5+ years of experience or exposure to software engineering or supporting/maintaining software systems experience (Java, React, etc.).
Experience managing projects and dependencies across cross functional teams, building sustainable processes, and coordinating release schedules.
Excellent written and verbal communication skills with the ability to influence and collaborate across multiple groups with varied priorities.
Excellent judgment, organizational and problem-solving skills.
Experience or exposure to container technologies and orchestration (ie: Docker, Kubernetes, EKS).
Experience or exposure to observability tools (ie: DataDog, CloudWatch, Splunk).

Responsibilities

Lead the delivery of development and operational initiatives across 100+ accounts, authentication, and notifications experiences and backend services in a cloud environment.
Ensure high availability, resiliency, scalability, and performance across the platform.
Collaborate closely with development, platform, security, and global operations teams to operate a highly available accounts, authentication, and notifications ecosystem while enabling teams to efficiently deliver customer-facing features.
Lead SRE and technical initiatives in a fast paced and highly collaborative environment supporting horizontally across a large software development organization.
Demonstrate people and soft skills to generate a positive atmosphere of excitement and collaboration towards delighting customers and pushing the limits of technology.
Manage delivery schedules and timelines across multiple products and teams, ensuring timelines are met and communication is transparent at all levels.
Collaborate and partner with other SRE teams that specialize in areas such as platform hosting, Kubernetes, CICD, and data services inspiring change and ensuring optimal application performance and resiliency across all back-end services.
Identify and solve complex problems, simplifying them into clear, actionable insights that drive informed decisions and behavioral change.
Be an advocate for continuous process improvement and innovation.
Leverage technical expertise to bridge the gap between engineering and business.
Translating complex concepts for technical and non-technical audiences, including executive leadership.
Ensure to advocate and drive all tenets of SRE and software development including availability, resiliency, observability, capacity, elasticity, supportability and automation.
Conduct, document and present root cause analysis documents to share incident insights and findings with our broader engineering organization.