Technical Program Manager 2, Technical Solutions

Datadog•Boston, MA

1d•$116,000 - $145,000•Hybrid

About The Position

We are seeking a motivated and experienced Technical Program Manager II to join Datadog’s Technical Solutions organization. This organization is made up of 1,200+ customer-facing technical experts around the world — including Sales Engineers, Technical Account Managers, Support Engineers, and Solution Architects — who work with prospects and customers throughout their journey with Datadog to deliver outstanding experiences and drive growth through product adoption. As a Technical Program Manager II, you will lead and support a variety of technical programs that help these customer-facing teams work more effectively. Depending on the needs of the organization, this could include programs related to internal tooling, process improvement, knowledge and content systems, or other cross-functional initiatives. You’ll partner closely with team leads, subject matter experts, and other stakeholders to bring structure and clarity to moderately complex, cross-team programs, and you’ll act as a multiplier for the teams you support by driving programs from planning through delivery. Candidates who have previously led projects for customer-facing technical teams are especially encouraged to apply. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

Requirements

3-5 years of experience leading technical programs in a SaaS or technical environment, ideally including cross-team or cross-functional initiatives. Experience supporting customer-facing or technical support functions is a plus.
Comfortable driving moderately complex, cross-team initiatives independently, with the judgment to seek guidance on larger or more ambiguous efforts. Solid foundation in project scoping, timeline management, and risk management; PMP, Agile training, or equivalent certification preferred.
Tracks progress against established metrics and uses data to guide decisions, report status, and identify risks early.
Able to convey project status and ideas concisely to a range of audiences, from peers to senior stakeholders, adapting the level of detail as needed.
Builds trust through consistent delivery; works constructively across teams to resolve differing viewpoints and unblock progress.
Able to identify unclear requirements, ask the right questions, and bring structure to partially-defined problems.
Uses AI tools confidently in day-to-day program work and can evaluate where AI can be responsibly and effectively applied to improve program processes.
Developing skill in giving constructive, empathetic feedback; may support the onboarding or mentorship of newer team members.
Bachelor’s degree in Computer Science, Engineering, or a related technical field, or equivalent industry experience.

Nice To Haves

Experience supporting customer-facing or technical support functions is a plus.
PMP, Agile training, or equivalent certification preferred.

Responsibilities

Drive delivery of cross-team programs that support one or more Technical Solutions teams — coordinating stakeholders, dependencies, and timelines to keep work on track from kickoff through delivery.
Partner with team leads, subject matter experts, and cross-functional stakeholders to translate program goals into clear, actionable plans, and document scope, timeline, and quality expectations along the way.
Establish and maintain program management fundamentals — project trackers, status updates, risk logs — so stakeholders always have visibility into progress and blockers.
Identify unclear or incomplete requirements early and bring structure to ambiguous problems, escalating only when needed to keep execution on track.
Use data to track progress against milestones, surface risks, and guide decisions; adjust plans as circumstances change.
Apply AI tools to streamline your own program management workflows — synthesizing updates, surfacing patterns in program data, or accelerating documentation — and help identify where AI can improve processes for the teams you support.
Communicate program status, risks, and impact clearly to stakeholders at different levels, adapting your message for technical and non-technical audiences.
Look for opportunities to improve how programs and processes run, and contribute ideas that make execution more efficient over time.