Technical Solutions Manager

DeepL • Austin, TX

23h • Hybrid

About The Position

The successful candidate will join our Technical Solutions Management team supporting enterprise customers implementing the DeepL platform. This is a highly technical, customer-facing role suited to candidates with a background in Technical Solutions / Consultants, Software Engineering, Solutions Engineering, or Technical Implementation. You will partner closely with Customer Success and Onboarding teams to resolve complex technical challenges during customer implementations and expansions. Each engagement may involve configuring authentication systems, debugging API integrations, or advising customers on how to embed DeepL within their existing technical architecture.

Requirements

• Strong work experience in a post-sales / implementation / professional services role from within the SaaS industry.
• REST APIs
• SSO frameworks - Entra ID (Azure) experience preferred - SCIM knowledge desirable
• Deployment support - eg. browser extension deployment - Intune - GPO
• Ability to rapidly learn, understand, and work with emerging technologies, methodologies, and solutions.
• Proven success leading technical, multi-stakeholder implementations on time and within scope.
• Demonstrated ability to resolve issues efficiently while maintaining strong customer relationships.
• Excited about joining a scale-up where not everything is figured out. We move fast and are actively building the playbook, and we must shift priorities and adapt dynamically to new situations.

Nice To Haves

• Ability to speak French, Spanish and/or Portuguese is a plus.

Responsibilities

• Be the trusted technical advisor to prospects and clients, consulting with them on their strategic vision with the DeepL solution
• Translating business requirements into technical solutions, and translating complex technical concepts into simple language
• Troubleshoot challenges that customers experience as they set up their systems
• Support the technical relationship with our customers to drive confidence and satisfaction by delivering technical information and recommendations
• Develop, manage and deliver tools, collateral and an enablement approach (in collaboration with Product Marketing and Enablement) to ensure that the Customer team maintain their technical knowledge, allowing us to provide an effective and scalable support model to the Customer organisation
• Good understanding of what functionalities and capabilities customers will need in the future, and bring this feedback to the product teams for evaluation

Benefits

• Diverse and internationally distributed team
• Open communication, regular feedback
• Hybrid work, flexible hours
• Virtual Shares - An ownership mindset in every role.
• Regular in-person team events
• Monthly full-day hacking sessions
• 30 days of annual leave
• Competitive benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed