Technical Product Systems Analyst

JPMorgan Chase & Co.•Wilmington, DE

35d

About The Position

As a Technical Product Analyst Senior Associate in our Product team, you collaborate with stakeholders to turn business needs into technical solutions. You analyze systems, document requirements, and support product delivery from concept to launch. You play a key role in testing, data analysis, and process improvement. Together, we create products that make a difference for our customers and our business.

Requirements

Experience in technical product analysis or a similar role.
Strong understanding of business processes and technology.
Proven ability to analyze systems and recommend improvements.
Excellent analytical and problem-solving skills.
Effective communicator with stakeholders at all levels.
Experience with data analysis and system integrations.
Skilled in creating technical documentation and user guides.
Ability to design and execute test plans.
Experience managing product stories, milestones, and releases.
Collaborative team player with relationship-building skills.
Familiarity with business modeling tools and methodologies.

Nice To Haves

Experience in the credit card industry or authorizations.
Background in fraud risk management.
Knowledge of TSYS technical platform.
Experience with system conversions and co-brand partnerships.
Business architecture experience.
Experience at a direct competitor (e.g., Citi, Wells Fargo, Cap One).
Advanced data analysis skills.

Responsibilities

Gather and document business and technical requirements with stakeholders.
Analyze systems and processes to identify opportunities for improvement.
Develop and maintain clear technical documentation and user guides.
Perform data analysis and mapping to support system enhancements.
Facilitate communication between technical teams and business partners.
Design and execute test plans to validate system functionality.
Create and manage product stories and milestones to ensure timely delivery.
Collaborate with product, IT, and infrastructure teams to implement solutions.
Coordinate and support user acceptance testing sessions.
Build strong relationships through effective written and verbal communication.
Manage product roadmap, releases, and dependencies to align with business goals.