Technical Systems Support Analyst

The Hiring Group•Charlotte, NC

4d•$55,000 - $65,000•Hybrid

About The Position

Our client is seeking a Technical Systems Support Analyst to help keep their in-location technology running smoothly. This is a direct hire position with our client. This role sits at the intersection of technology, operations, and customer support. You’ll be responsible for resolving complex system issues, improving how platforms work together, and ensuring franchise partners and end users have a reliable, frustration-free experience. This position plays a key role in keeping franchise locations running efficiently. Your work will directly impact daily operations, member satisfaction, and the success of franchise partners across the system. If you have Technical Systems Support experience, we’d love to talk.

Requirements

2–4 years of experience in technical support, systems analysis, or platform support mainly Level 1 and Level 2
Experience working with business systems such as CRMs, POS platforms, or SaaS tools
Experience with Zendesk or comparable help desk ticketing system
Strong problem-solving skills and attention to detail
Ability to explain technical issues in a clear, user-friendly way
Comfort working in a ticket-based or service desk environment
Highly organized and process-driven mindset

Nice To Haves

Previous experience with e-commerce platforms such as Shopify a plus

Responsibilities

Acting as the primary technical expert for in-location technology platforms
Troubleshooting system issues for Members and Franchises
Supporting software used for scheduling, reporting, member engagement, and retail
Identifying repeat problems and helping design long-term system fixes
Documenting solutions, workflows, and best practices for internal teams
Collaborating with vendors and internal stakeholders to improve system performance
Assisting with testing, launching, and supporting new technology tools