Analyst, Technical Product Management

McDonald's Corporation-posted 1 day ago
$98,140 - $125,130/Yr
Full-time • Entry Level
Chicago, IL
5,001-10,000 employees
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McDonald’s growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive thrus, through McDelivery, dine-in or takeaway.  McDonald’s Global Technology is here to power tomorrow’s feel-good moments.   That’s why you’ll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time. Using AI, robotics and emerging tech, we’re digitizing the Golden Arches. Combine that with our unparalleled global scale, and we’re reshaping all areas of the business, industry and every community that is home to a McDonald’s restaurant. We face complex tech challenges every day. But that’s where our diverse and talented teams come in. They’re made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced.   Check out the McDonald’s Global Technology Technical Blog to learn how technology and our global team are directly enabling the Accelerating the Arches strategy.  Department OverviewThe Technical Product Analyst, role is part of the Supply Chain technology team within Global Technology Enterprise Products and Platform (EPP). The role reports to the Sr Product Manager of Global Technology Supply Chain. This role is responsible for helping to drive outcomes for the Global Supply Chain applications, managing the agile product and processes, driving better user experience and adoption, and ensuring alignment with the Global and Market Supply Chain team. This role will assist in planning, tracking, and reporting while ensuring alignment with Agile and project management best practices. You will collaborate with cross-functional teams and help maintain project governance standards.

  • Assist in planning, scheduling, and monitoring project activities for small to mid-sized initiatives, ensuring adherence to timelines and scope.
  • Tracks project risks, issues, and dependencies; escalate as needed.
  • Writes epics, user stories, and acceptance criteria in automation scripts, and assists in leading all agile events as part of the product team.
  • Facilitates project meetings, tracks progress and ensures that milestones are met according to the project plan.
  • Identify customer issues, transform them into problem statements, and deliver solutions through design thinking, while monitoring project risks and implementing mitigation strategies to maintain quality and adherence to timelines.
  • Supports Agile ceremonies (daily stand-ups, sprint planning, retrospectives) and PI planning activities, while also managing project schedules, dependencies, and communication among cross-functional teams.
  • Maintains knowledge of key business processes and systems, ensuring that project objectives align with business priorities and requirements.
  • Collaborating with other product teams, technical architects, developers, and tech leads to understanding and guiding the technology roadmap, providing project updates and reporting on progress to stakeholders using structured reporting.
  • Maintains organized project documentation, lead retrospectives, and implement key takeaways to improve team performance and scalability.
  • Verifies the results of testing and raises defects/issues against the features owned, tracking defects to ensure resolutions are implemented, and overseeing quality assurance processes throughout the project lifecycle.
  • Supports the end-to-end testing of the features and sign-off on code releases into production, ensuring all project deliverables meet quality standards and business requirements.
  • Validates the production release by working with business users utilizing test accounts in the production environment, coordinating post-release reviews and gathering feedback for continuous improvement.
  • Builds and maintains strong working relationships with multiple stakeholders across the company, facilitating effective communication, conflict resolution, and collaboration to achieve project goals.
  • Bachelor’s degree in a related field.
  • 2–4 years of experience in project coordination, junior project management or technical analyst
  • Skilled in defining user experience needs, writing epics, stories, and acceptance criteria.
  • Proven experience in Project Management and Agile Scrum Practices
  • Proficient in using tools like Smartsheet, Jira, and Confluence
  • Strong organizational and time-management skills.
  • Excellent written and verbal communication skills.
  • Ability to create clear reports and presentations.
  • This position offers health and welfare benefits, a 401(k) plan, adoption assistance program, educational assistance program, flexible ways of working, and time off policies (including sick leave, parental leave, and vacation/PTO).
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