Technical Product Support Engineer

Applied Materials • Santa Clara, CA

2d • $90,000 - $124,000 • Onsite

About The Position

Applied Materials is a global leader in materials science and engineering solutions, crucial for new semiconductor chips and advanced displays. The equipment we create and service is essential for advancing AI and accelerating the commercialization of next-generation semiconductor chips. Join us to push the boundaries of materials science and engineering in a company at the foundation of the electronics industry. The work we do together advances the world's technology.

Requirements

• Demonstrates expanded conceptual knowledge in own discipline and broadens capabilities.
• Understands key business drivers; uses this understanding to accomplish own work.
• No supervisory responsibilities but provides informal guidance to new team members.
• Solves problems in straightforward situations; analyzes possible solutions using technical experience and judgment and precedents.
• Impacts quality of own work and the work of others on the team; works within guidelines and policies.
• Explains complex information to others in straightforward situations.

Responsibilities

• Provides systems support for engineering systems in applications or reliability labs.
• Supports engineering owners by working on assigned projects in conjunction with vendors, or suppliers.
• Acts as intermediary between customer and factory by providing technical support and documentation to field engineers, technicians and product support personnel who are diagnosing, troubleshooting, repairing and debugging equipment.
• Provides Beta Site Support; specifically related to installation, operation, calibration, service and/or testing of a new hardware, software or processes.
• Presents system performance data as required. This includes performance metrics such as Uptime, MTBF, MTBI, Availability, equipment and process parameters.
• Supports GPS in the generation of documentation such as CENs and BKMs.
• Creates and reviews documentation covering technical improvements, system upgrades, and support plans.
• Presents at the engineering level.

Benefits

• Supportive work culture that encourages learning, development, and career growth.
• Opportunities to take on challenges and drive innovative solutions for customers.
• Empowerment to push boundaries and learn every day in a supportive leading global company.
• Programs and support that encourage personal and professional growth.
• Comprehensive benefits package.
• Eligibility for other forms of compensation such as participation in a bonus and a stock award program, as applicable.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed