Technical Product Support
About The Position
This is a Contract position based out of Eagan, MN. The pay range for this position is $17.00 - $22.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision, Critical Illness, Accident, and Hospital, 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available, Life Insurance (Voluntary Life & AD&D for the employee and dependents), Short and long-term disability, Health Spending Account (HSA), Transportation benefits, Employee Assistance Program, Time Off/Leave (PTO, Vacation or Sick Leave). This is a hybrid position in Eagan,MN. This position is anticipated to close on Sep 11, 2026.
Requirements
- Has two-year degree, typically in a related field.
- Has one or more years of work experience in a mechanical/electrical trade or technical service call center.
- Salesforce
- Call management systems
- Internal processes
- products and equipment
Nice To Haves
- New hires may eventually become leaders and subject matter experts as the program matures.
Responsibilities
- Coordinates customer scheduling through outbound calls.
- Partners with other departments to triage calls and schedule changes.
- Provides frontline telephone technical support through the Corporate Technical Service Call Center.
- Answers basic technical questions on equipment installation, product application, and cleaning and sanitation problems.
- Performs basic programming and chemical calibrations on automated controllers.
- Develops basic knowledge of pool pumps, filters, and circulation systems.
- Develops basic technical knowledge of available dispensing equipment and dishmachine parts to make part recommendations and provide part numbers.
- Communicates with Technical Service staff on part number or equipment part number and specification changes.
- Develops basic knowledge of proprietary and commercially available software systems.
- Performs other duties as assigned by lead, supervisor, or manager.
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Career Level
Mid Level
Education Level
Associate degree
