Technical Product Support Engineer III (E3)
About The Position
This role will provide all aspects of escalation technical support for Applied Materials CMP installed base of tool technologies. It will be responsible for enhancing tool performance through remote and on-site escalations support to Customer Engineers, technicians, and other product focused personnel who are diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment. It will also provide support for other customer technical issues related to equipment, programs, installations, and upgrades. The role will respond to situations where first-line product support needs additional help to isolate or fix problems in malfunctioning equipment. Specific duties will include: Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information Explains difficult or sensitive information; works to build consensus Interprets internal/external business challenges and recommends best practices to improve products, processes or services Communicates difficult concepts and negotiates with others to adopt a different point of view Use/Proficiency of internal systems (AIx/Digital Tools) to mine and analyze tool specific data Enhances local team product technical knowledge by frequent knowledge transfer and ensures field implementation Creates documentation for field use (TLLs) Presents at customer level; creates presentations at the engineering level for delivery to customers on system upgrades, support plans, technical demonstrations (new part introductions)
Requirements
- CE3-CE5 with strong understanding of CMP fundamentals, communication skills
- Proficient in English language both written and verbal
- Bachelor degree or equivalent experience in a technical field (Electrical Engineering, Mechanical Engineering, Chemical Engineering or a related discipline)
- + 5 years of experience with Applied Materials CMP products or similar
- TSE CMP product support role
- LK / LKP Knowledge/Experience is needed
Nice To Haves
- Opta experience a plus
- 200mm CMP product knowledge a plus
Responsibilities
- Provide all aspects of escalation technical support for Applied Materials CMP installed base of tool technologies.
- Enhance tool performance through remote and on-site escalations support to Customer Engineers, technicians, and other product focused personnel who are diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment.
- Provide support for other customer technical issues related to equipment, programs, installations, and upgrades.
- Respond to situations where first-line product support needs additional help to isolate or fix problems in malfunctioning equipment.
- Solve complex problems; take a new perspective on existing solutions; exercise judgment based on the analysis of multiple sources of information.
- Explain difficult or sensitive information; work to build consensus.
- Interpret internal/external business challenges and recommend best practices to improve products, processes or services.
- Communicate difficult concepts and negotiate with others to adopt a different point of view.
- Use/Proficiency of internal systems (AIx/Digital Tools) to mine and analyze tool specific data.
- Enhance local team product technical knowledge by frequent knowledge transfer and ensure field implementation.
- Create documentation for field use (TLLs).
- Present at customer level; create presentations at the engineering level for delivery to customers on system upgrades, support plans, technical demonstrations (new part introductions).
Benefits
- Supportive work culture that encourages learning, development, and career growth.
- Programs and support that encourage personal and professional growth.
- Comprehensive benefits package.
- Eligibility for other forms of compensation such as participation in a bonus and a stock award program, as applicable.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
