Global Software Support Engineer III - (E3)
About The Position
Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world. You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go.
Requirements
- Candidate should have experience with Applied Material equipment.
- The person that takes this role must have a high level of motivation and ability to self manage priorities and workload.
Responsibilities
- Manage customer expectation and issues with software releases providing a prioritized list of requests to business unit per platform.
- Independently learn and investigate customer's high value problem (HVP), systemic bug or software failures.
- Troubleshoots a variety of complex software problems and broadly collaborates with engineering teams and peer groups to improve product quality.
- Tracks software performance and quality at external customer sites.
- Actively feedback customer scenarios and use cases to software test teams to improve product software quality.
- Performs customer scenario validation for key enhancements.
- Interfaces with external customers for requirements analysis, prioritization and schedule.
- Early engagement with product software development team on customer features.
- Develop Field Readiness and Software Readiness checklists for New Product Introductions.
- Develop software training programs for Field/Lab techs/Manufacturing engs.
- Deliver training for junior level engineers in departmental procedures, corporate procedures, and detailed product operation.
Benefits
- comprehensive benefits package
- participation in a bonus and a stock award program
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
