Technical Product Support Analyst

trane technologies • La Crosse, WI

1d • $66,817 - $93,310 • Hybrid

About The Position

As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business—it is our business. This Technical Product Specialist is responsible for creating, maintaining and testing product data, pricing, rules & notes for products in our Unitary portfolio. This work supports software programs used by the field sales organization, as well as external customers, to select Trane Commercial Systems equipment. It also supports the tools used by commercial sales offices to price, generate documents such as proposals and submittals, and ultimately to order Trane equipment. This position requires a detailed-oriented person who works well both independently and in a team setting. Must have good written communication skills to clearly communicate product selection and ordering requirements to both internal Trane personnel and external customers.

Requirements

• Bachelor’s Degree in Computer Science, Statistics, Data Science, Information Systems, Engineering, or equivalent degree OR Associate’s Degree (Electrical or Mechanical Design is desired) and 2 years of Trane Commercial Product experience is preferred
• Working knowledge of computer-aided graphic systems; AutoCAD experience preferred.
• Basic understanding of product definition and configuration concepts preferred.
• Must be able to function in a technical engineering team environment.
• Ability to work both individually and in cross-functional teams
• High attention-to-detail and solid communication skills
• Self-motivated and tenacious
• Excellent computer skills
• Willing to learn and ask questions
• Ability to travel – Expected travel - 10%

Responsibilities

• Oversee implementation, maintenance, and auditing of configuration management and bill of materials across multiple systems to ensure data integrity.
• Utilize critical thinking skills to convert requirements from design, engineering, product support, and manufacturing into effective supporting tools and processes.
• Troubleshoot and resolve data and application issues reported by customers, ensuring timely and effective solutions.
• Ensure delivery of accurate and reliable data products by thoroughly reviewing both personal work and the work of others.
• Work with cross-functional teams to create and maintain analytic workflows and data visualizations that support business objectives.

Benefits

• Health insurance
• Holistic wellness programs with generous incentives
• Family building benefits include fertility coverage and adoption/surrogacy assistance.
• Paid time off includes up to 15 vacation days, paid holidays, sick leave, and additional options to support volunteer and parental leave.
• 401K match
• Educational and training opportunities through company programs
• Tuition assistance
• Student debt support

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level