Technical Product Support Analyst

Cook Systems•Tampa, FL

1d•Onsite

About The Position

We are seeking a skilled Technical Product Support Specialist responsible for providing post-sales technical product support. This role involves analyzing customer business needs, developing technical requirements, preparing technical responses to Requests for Quotes (RFQs), configuring integrated solutions, and implementing client solutions. As a primary point of contact between customers' technical staff and our development/engineering organization, you will serve as a technical consultant to the sales team, requiring broad knowledge of multiple computer environments and in-depth knowledge of our enterprise products.

Requirements

Bachelor’s Degree in Computer Science, Information Systems, or a related field, or equivalent work experience.
Minimum of 4 years of experience in the high-tech industry and/or IT work, involving product engineering, development, or support functions.
Intermediate professional proficiency in managing multiple technical environments.
Strong knowledge of the enterprise's products.
Ability to work on complex issues and projects independently.

Responsibilities

Analyze customers’ business needs to develop technical requirements.
Prepare technical responses to Requests for Quotes (RFQs).
Configure integrated solutions to meet customer needs.
Implement client solutions and ensure successful deployment.
Act as a primary liaison between customers' technical staff and the enterprise's development/engineering organization.
Serve as a technical consultant to the sales team.
Work independently or as part of a project team on small to large, complex issues/projects.
Occasionally lead projects and coach junior staff.