Technical Product Specialist - Semiconductor Products

ITW • Hatfield, MN

7d • Onsite

About The Position

Brooks Instrument, an industry leader in flow and pressure instrumentation for critical applications, is seeking candidates for a Technical Product Specialist - Semiconductor Products position that will be based at the company headquarters in Hatfield, Pennsylvania (suburban Philadelphia). The company has manufacturing locations in Pennsylvania, Hungary, Malaysia, and Korea, and also maintains sales and service offices throughout the world. Our high-tech products are used in laboratory and process applications in end markets such as: oil & gas, petrochemical, medical devices, waste water, life sciences, and analytical instruments. Brooks is a division of ITW (Illinois Tool Works), a fortune 200 company. ITW is one of the world’s leading diversified manufacturers of specialized industrial equipment, consumables, and related service businesses. The company has operations in 56 countries and employs over 50,000 employees. These talented employees, many of whom have specialized engineering or scientific expertise, contribute to ITW’s global leadership in innovation. The company is proud of its broad portfolio of nearly 10,000 active patents, and is focused on fully leveraging its highly differentiated business model to deliver solid growth with consistent best-in-class margins and return on capital.

Requirements

• Bachelor’s degree in engineering or related technical field. Associate degree in Engineering with substantial relevant experience also considered.
• 1 to 3 years of relevant experience required.
• Semiconductor industry experience strongly preferred.
• Previous experience in sales, marketing, or a customer-facing role is preferred.
• Previous experience with project or program management in cross functional teams is preferred.
• Proficiency in Microsoft Office required.
• Excellent verbal, written, and presentation skills required.
• Ability to work effectively on a team and across the organization to achieve objectives required.
• Ability to understand and communicate technical information is required.
• An understanding of marketing responsibilities including product portfolio, price, promotion and distribution preferred.

Nice To Haves

• Semiconductor industry experience strongly preferred.
• Previous experience in sales, marketing, or a customer-facing role is preferred.
• Previous experience with project or program management in cross functional teams is preferred.
• An understanding of marketing responsibilities including product portfolio, price, promotion and distribution preferred.

Responsibilities

• Coordinate timely and accurate responses to customer and sales inquiries.
• Provide detailed, accurate answers to customers driven questions including products and applications.
• Identify and understand emerging applications for Brooks' products.
• Ensure current product line information (for example, delivery or lead-time changes) is efficiently communicated.
• Monitor and assess customers’ expectations for products and services.
• Translate customers’ needs into specifications for Brooks’ products and services.
• Make data driven decisions.
• Support customer escalations.
• Be responsible for managing product line profitability.
• Implement pricing strategies to maximize Brooks' opportunities for penetration and profit.
• Perform profit analysis for current and proposed products.
• Manage projects. Work closely with engineering, operations, and quality to bring to market products and services that meet customers’ requirements.
• Monitor the competitive environment. Identify threats and opportunities and be proactive in addressing those.
• Give feedback where required on key features that Brooks’ may want to focus on to retain or gain market share.
• Work with marketing communications to implement promotions, targeted communications, internet and social media strategies and other activities in support of the product, portfolio and market strategies.
• Develop sales support material/literature, web content and training materials.
• Work with sales and customers and travel as necessary to understand customers’ needs, support major account activity, maintain product awareness, support trade shows, provide training and assure factory performance.
• Ability to work with others on a team and influence actions without formal authority.
• Regular attendance.
• Other job duties as required.

Benefits

• Health and dental insurance
• Company Paid Life Insurance
• Short and Long Term Disability
• 401K plan with generous company match
• Vacation, personal days and holidays
• Continuing education reimbursement program
• Flexible spending accounts

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level