Technical Product Owner

Zayo Group

About The Position

Zayo is seeking a highly skilled and motivated Technical Product Owner to drive the development and enhancement of our critical business systems, Site Tracker software, and it’s integrations to other platforms including Salesforce, ServiceNow, and Oracle. In this role, you will be the key liaison between business stakeholders and development teams, translating business needs into clear, actionable user stories and technical specifications. You will leverage your deep technical expertise to ensure solutions are scalable, efficient, and aligned with our overall business objectives. The ideal candidate possesses a strong software engineering background, expert-level SQL skills, hands-on experience with Salesforce Apex code, and a comprehensive understanding of Salesforce and ServiceNow APIs.

Requirements

Bachelor's degree in Computer Science, Information Systems, a related technical field or equivalent work experience.
Minimum of five (5) years of experience as a Technical Product Owner, Business Analyst, or Software Engineer, with a focus on enterprise software systems.
Expert-level knowledge of SQL and relational database management systems (RDBMS).
Proven experience with Salesforce Apex code development, including triggers, classes, and controllers.
Strong understanding of Salesforce and ServiceNow APIs and integration methods (REST, SOAP).
Solid understanding of software development methodologies, including Agile (Scrum, Kanban).
Excellent analytical, problem-solving, and communication skills (both written and verbal).
Ability to translate complex business requirements into clear and concise user stories, with previous experience using Jira.
Strong collaboration skills and ability to work effectively with cross-functional teams.
Ability to manage multiple priorities and work in a fast-paced environment.

Nice To Haves

Experience with Site Tracker software or similar site management/asset tracking systems is highly desirable.
Salesforce certifications (e.g., Platform Developer I, Platform Developer II)
ServiceNow certifications (e.g., Certified Application Developer) are a plus.
Experience with other enterprise systems, such as Oracle Fusion
Knowledge of web development technologies (HTML, CSS, JavaScript)
Experience with integration platforms (e.g., MuleSoft, Dell Boomi)
Any previous experience with physical construction, such as utilities or telecom

Responsibilities

Act as the primary technical product owner for assigned systems (Site Tracker and integrations to Salesforce, ServiceNow, and Oracle ), responsible for maximizing the value delivered by development teams.
Collaborate with business stakeholders to understand their needs, pain points, and objectives, and translate them into well-defined user stories and acceptance criteria.
Effectively communicate development progress to both technical and non-technical stakeholders.
Work closely with the Technical Product Manager to develop detailed user stories and data mapping for system integrations and API interactions, to guide development teams in building robust and scalable solutions.
Create, prioritize, and maintain the product backlog, ensuring it is aligned with business strategy and provides clear direction for development teams.
Participate in sprint planning, daily stand-ups, sprint reviews, and retrospectives, providing technical guidance and ensuring the development team understands the "why" behind the requirements.
Effectively communicate product vision, roadmap, and progress to both technical and non-technical stakeholders.
Define and manage API integrations between Site Tracker, Salesforce, ServiceNow, and other enterprise systems.
Work with data architects and engineers to ensure data integrity, quality, and accessibility across all systems.
Collaborate with architects and developers to design solutions that meet business requirements while adhering to best practices and architectural principles.
Define acceptance criteria and participate in testing to ensure delivered solutions meet business needs and quality standards.
Identify opportunities to improve processes, tools, and methodologies related to requirements gathering, development, and delivery.