Technical Product Owner

Blue Cross of Idaho•Meridian, ID

7d•Hybrid

About The Position

Our Technical Product Owner is responsible for defining, prioritizing, and managing the delivery of digital products and technology solutions that support healthcare business objectives, member experience, provider operations, clinical initiatives, and enterprise innovation efforts. Serves as the primary liaison between business partners, healthcare operations, architecture teams, and software engineering teams to translate complex business and technical requirements into actionable product backlogs. Owns product roadmaps, feature prioritization, user stories, acceptance criteria, and product outcomes. Ensures solutions are technically feasible, compliant with healthcare regulations, aligned with enterprise architecture standards, and deliver measurable business value. This role requires a blend of healthcare domain knowledge, product management expertise, systems analysis, and technical acumen to effectively guide teams through the full product lifecycle. Although the majority of the work being performed will be in the AI space (using Claude and Bedrock), there will be work in the RTPO and RPA automation space as well as supporting common services.

Requirements

Bachelor’s Degree in a relevant technical or business field of study; or equivalent work experience (Two years’ relevant work experience is equivalent to one-year college).
3-5/+ years of experience as a Product Owner, Business Analyst, Systems Analyst, Healthcare Analyst, or related technology role.
Experience writing user stories, acceptance criteria, and managing Agile backlogs.
Experience working with software development teams.
Experience leading complex enterprise product initiatives.
Experience with healthcare workflows, compliance requirements, and technology platforms.
Experience running enterprise integrations and large-scale digital transformation efforts.

Nice To Haves

Certified Scrum Product Owner (CSPO), Professional Scrum Product Owner (PSPO), SAFe Product Owner / Product Manager (POPM), PMI Professional in Business Analysis (PMI-PBA)
HL7/FHIR Certification
AWS, Azure, or Cloud Platform Certifications
Healthcare payer, provider, or health technology experience
API Management and Integration Platforms
Healthcare Interoperability Standards (FHIR, HL7, X12)
Cloud Platforms (AWS, Azure, GCP)
AI and Machine Learning Solutions
Healthcare Data Platforms
Data Warehousing and Analytics
Agile Delivery Tools (Azure DevOps, Jira, Rally)
Business Process Modeling
Data Governance and Security Controls
Application Lifecycle Management
DevOps Practices and CI/CD Pipelines

Responsibilities

Own and prioritize the product backlog based on business value, regulatory requirements, member needs, and technical dependencies.
Develop and maintain product roadmaps aligned with organizational strategic objectives.
Partner with business leaders, clinical stakeholders, operations teams, and technology leaders to define product vision and success metrics.
Evaluate competing priorities and make informed tradeoff decisions balancing business value, technical complexity, risk, and delivery timelines.
Define and communicate product goals, KPIs, and outcome-based measures.
Facilitate requirements gathering sessions with business, clinical, provider, regulatory, and operational stakeholders.
Translate business requirements into detailed epics, features, user stories, and acceptance criteria.
Ensure user stories meet INVEST principles and are ready for sprint planning.
Create process flows, workflow diagrams, use cases, and business rules documentation.
Decompose large initiatives into consumable development stories and tasks.
Define functional and non-functional requirements including scalability, performance, security, accessibility, and compliance.
Collaborate closely with architects and engineers to refine technical requirements before development begins.
Maintain traceability between business goals, requirements, and delivered functionality.
Serve as the product team's subject matter expert for system functionality, integrations, APIs, data flows, and platform capabilities.
Work closely with solution architects and engineering leads to evaluate technical approaches and solution options.
Understand cloud architecture, healthcare data exchanges, API integrations, and enterprise application ecosystems.
Participate in technical design reviews and provide product guidance during architectural decision making.
Partner with engineering teams to identify technical debt and prioritize remediation activities.
Support modernization efforts including cloud transformation, AI solutions, automation, interoperability, and digital health initiatives.
Lead backlog refinement, sprint planning, sprint reviews, and product demonstrations.
Provide clarification and guidance to developers throughout sprint execution.
Review completed work to ensure delivered functionality meets acceptance criteria and business objectives.
Participate actively in Agile communities and continuous improvement initiatives.
Monitor product health, delivery metrics, and adoption trends.
Remove ambiguity and resolve requirement-related impediments impacting development teams.
Ensure products align with healthcare regulations and industry standards including HIPAA, HITECH, CMS, NCQA, FHIR, HL7, and privacy requirements.
Collaborate with clinical, provider, claims, care management, pharmacy, and member services organizations.
Understand healthcare operational workflows, data structures, and regulatory requirements.
Support initiatives involving claims processing, member engagement, provider management, population health, care management, and clinical operations.
Partner with compliance, legal, and security teams to ensure regulatory adherence.
Build strong partnerships with executives, business leaders, healthcare operations teams, and technology organizations.
Manage stakeholder expectations regarding scope, priorities, dependencies, and delivery outcomes.
Present product roadmaps, progress updates, and strategic recommendations to leadership.
Facilitate decision-making and consensus across business and technology teams.