Technical Product Owner

CNX•Atlanta, GA

1d•$92,250 - $120,000•Hybrid

About The Position

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year. Join us and be part of this journey towards greater opportunities and brighter futures.

Requirements

Degree in user design, business, associated technical fields, or Agile SAFe Product Manager/Product Owner certification.
Demonstrated understanding of Product Management processes, strategies, methods, and Product Owner responsibilities within Agile SAFe environments.
Experience working in a user experience and product-driven environment.
Strong knowledge of mobile, web, and marketing campaign technologies.
Must have experience with REST API design and API-driven delivery.
Ability to understand lower-level design concepts and collaborate effectively with technical teams.
Experience with story refinement, backlog management, acceptance criteria, and Agile delivery practices.
Experience creating or contributing to clear technical and product documentation.
Experience with triaging issues and supporting investigation across business and technical teams.
Outstanding client-facing communication skills, with the ability to translate ambiguity into clear direction.
Comfortable operating in a fast-paced environment where priorities may evolve and collaboration is key.
Must reside in the United States or have a valid U.S. address for residence.

Nice To Haves

Splunk log review experience strongly preferred.
Telecom domain experience is a strong plus.

Responsibilities

Act as the Product Owner on digital experience projects, representing business priorities and customer needs throughout delivery.
Capture, clarify, and document business and technical requirements, aligning workstreams, dependencies, and deliverables as appropriate.
Translate requirements into Agile delivery objects, including Epics, Features, Capabilities, and Stories.
Leverage ATDD and BDD practices to help define clear acceptance criteria and support high-quality delivery.
Participate actively in refinement meetings as the business representative, collaborating with scrum teams to ensure work items meet the Definition of Ready.
Review and accept delivery objects that meet the Definition of Done.
Partner with delivery teams on lower-level design discussions, API requirements, integration needs, and technical documentation.
Apply a product mindset across adoption, measurement, performance, operations, integrations, value creation, and roadmap alignment.
Support triaging activities by helping assess issues, clarify expected behavior, review logs, and coordinate next steps with the appropriate teams.
Use tools such as Splunk to review logs and support issue investigation where applicable.
Provide relevant, timely, and concise status updates on progress, risks, blockers, and delivery outcomes.
Participate in and contribute to Agile ceremonies, including refinement, planning, reviews, retrospectives, and daily collaboration as needed.
Build strong relationships with business, client-facing, technical, UX, and delivery stakeholders to support alignment and successful execution.